Award

Housing Ombudsman Interpretation Services

HOUSING OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

25 May 2017 at 11:08

Summary of the contracting process

The Housing Ombudsman Service has awarded a framework call-off contract titled "Housing Ombudsman Interpretation Services" for the provision of telephone interpreting for non-UK nationals with limited or no English. This procurement process, classified under telephone operator services, concluded on 1st May 2017, with the award date being 18th May 2017 and contract duration starting from 25th May 2017 until 1st June 2020. The procurement was executed through a direct award, and the total contract value is £10,000, covering service delivery across British Overseas Territories, the Channel Islands, Europe, the Isle of Man, and the United Kingdom.

This tender presents an opportunity for businesses specialising in language services, particularly those offering telephone interpretation to diverse clientele. Enterprises that can effectively cater to non-UK nationals and possess the necessary resources for rapid response services could find this an advantageous opportunity to expand their portfolio. The involvement of a large supplier like The Big Word indicates potential for collaboration or networking opportunities within the language services industry.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Housing Ombudsman Interpretation Services

Notice Description

This notice depicts award of a framework call off contract to a supplier for the provision of telephone interpreting for non UK nationals with limited or no English who wish to access the Housing Ombudsman service.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-17168f2f-44ac-4233-a6c9-f822bd70213c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc5746ad-3df5-4536-bf97-380134d8fd5f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79511000 - Telephone operator services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
Not specified
Awards Value
£5,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20178 years ago
Submission Deadline
1 May 2017Expired
Future Notice Date
Not specified
Award Date
17 May 20178 years ago
Contract Period
24 May 2017 - 1 Jun 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HOUSING OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9GE
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Blackwall & Cubitt Town
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

THE BIG WORD

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-17168f2f-44ac-4233-a6c9-f822bd70213c-2017-05-25T12:08:53+01:00",
    "date": "2017-05-25T12:08:53+01:00",
    "ocid": "ocds-b5fd17-17168f2f-44ac-4233-a6c9-f822bd70213c",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "HOS IS",
        "title": "Housing Ombudsman Interpretation Services",
        "description": "This notice depicts award of a framework call off contract to a supplier for the provision of telephone interpreting for non UK nationals with limited or no English who wish to access the Housing Ombudsman service.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79511000",
            "description": "Telephone operator services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 5000,
            "currency": "GBP"
        },
        "value": {
            "amount": 10000,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "tenderPeriod": {
            "endDate": "2017-05-01T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-05-08T00:00:00+01:00",
            "endDate": "2020-06-01T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9mPB4CHM",
            "name": "HOUSING OMBUDSMAN SERVICE",
            "identifier": {
                "legalName": "HOUSING OMBUDSMAN SERVICE",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/9mPB4CHM"
            },
            "address": {
                "streetAddress": "Tower Exchange, Exchange Square,",
                "locality": "London",
                "postalCode": "E14 9GE",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Rosalind D'Cruz",
                "email": "rdcruz@housing-ombudsman.org.uk",
                "telephone": "0207 421 3458"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-57677",
            "name": "The Big Word",
            "identifier": {
                "legalName": "The Big Word"
            },
            "address": {
                "streetAddress": "Well Court/14-16 Farringdon La, London EC1R 3AU"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/9mPB4CHM",
        "name": "HOUSING OMBUDSMAN SERVICE"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-17168f2f-44ac-4233-a6c9-f822bd70213c-1",
            "status": "active",
            "date": "2017-05-18T00:00:00+01:00",
            "datePublished": "2017-05-25T12:08:53+01:00",
            "value": {
                "amount": 5000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-57677",
                    "name": "The Big Word"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-05-25T00:00:00+01:00",
                "endDate": "2020-06-01T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/cc5746ad-3df5-4536-bf97-380134d8fd5f",
                    "datePublished": "2017-05-25T12:08:53+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "awardNotice",
                    "description": "Call Off Contract",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f09be520-8f3a-43b1-b337-2d7e5adea11e",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}