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2026-027 Non-Domestic Consumer Research

Ofgem

This public procurement record has 1 release in its history.

Award

14 Sep 2026 at 17:45

Award Notice
Summary of the contracting process

Ofgem procured non-domestic consumer research and tracking services for the energy market, including heat networks. The work is intended to measure business experiences over time, build on four years of existing data and assess results across key sub-groups. It also introduces quantitative measurement of experiences among businesses connected to heat networks. This is a research and consultancy requirement covering market research, polling and statistics, rather than the supply of energy or construction works. The buying organisation is Ofgem, based in London. Delivery may involve businesses and research activity across the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and elsewhere internationally. The procurement is classified under CPV 73000000, research and development services and related consultancy services.

The procurement has been completed and awarded following an open procedure. Iff Research Ltd was selected on 5 August 2026 for £657,676.57 including the stated GBP currency. The contract runs from 6 August 2026 to 5 August 2029. The tender submission deadline was 1 January 2026. The requirement was treated as a services contract and was identified as suitable for SMEs. Its evaluation concerned this defined research requirement, including the continuing measurement of non-domestic energy-market experiences, analysis across key sub-groups and quantitative research involving heat-network businesses. The contract has an active award status, while the overall tender is complete. The award covers the full stated requirement rather than separately identified lots.

This award indicates sustained demand from Ofgem for specialist market and consumer research in the non-domestic energy sector. A credible competitor for a future requirement would need to design and deliver quantitative research with businesses, track experiences consistently over time and produce analysis that distinguishes relevant sub-groups. Knowledge of energy markets would be important, including the particular circumstances of organisations using heat networks. Suppliers should be able to build on an established evidence base rather than treat the work as a one-off survey, and have the research management, statistical analysis and reporting capability needed for a multi-year programme. The procurement was identified as suitable for SMEs, so a focused specialist research business could be well placed to compete.

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Notice Information

Notice Title

2026-027 Non-Domestic Consumer Research

Notice Description

Ofgem requires a supplier to conduct the tracking of non-domestic consumers' experiences with the energy market now including heat networks, and to assess results across key sub-groups. The primary aim of the project is to track business experiences in the non-domestic energy market over time and build on the existing four years of data. For businesses on heat networks, this would be the first time their experience is being measured quantitatively.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1753c6a4-5dd3-4b8a-927d-aa21fa83785f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9d33a358-ddd6-4d74-bd14-59f10aefff11
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73000000 - Research and development services and related consultancy services

73110000 - Research services

73200000 - Research and development consultancy services

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£657,676 £500K-£1M
Lots Value
Not specified
Awards Value
£657,676 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Sep 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
5 Aug 20261 months ago
Contract Period
6 Aug 2026 - 5 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ofgem
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

IFF Research

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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