Award

Neutral Vendor Recruitment Services - Award Notice

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

09 May 2025 at 15:35

Award Notice
Summary of the contracting process

The Financial Ombudsman Service, located at Exchange Tower, London, initiated a procurement process for recruitment services, classified under CPV code 79600000. This process was conducted using a selective procurement method, specifically as a call-off from a framework agreement. The contract, amounting to £2,500,000, was awarded to Matrix SCM Limited on 11th March 2025. It covers a period from 20th April 2025 to 19th April 2026. The award notice was published on 9th May 2025, marking the completion of the procurement process in the services category.

This tender presents opportunities for large-scale businesses capable of handling recruitment services at significant volumes to establish partnerships within the public sector. Though the procurement suitability does not favour SMEs or VCSEs, enterprises with resources to meet framework agreement requirements can potentially leverage this contract to expand service offerings and build long-term relationships with government entities. Competing successfully requires expertise in recruitment solutions and an ability to meet stringent contractual obligations.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Neutral Vendor Recruitment Services - Award Notice

Notice Description

Award notice of a contract for recruitment services for 1 year.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6b0845b5-432e-4fc7-bac0-74c348634329
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 May 20259 months ago
Submission Deadline
11 Mar 2025Expired
Future Notice Date
Not specified
Award Date
11 Mar 202511 months ago
Contract Period
19 Apr 2025 - 19 Apr 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Not specified
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

MATRIX SCM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503-2025-05-09T16:35:05+01:00",
    "date": "2025-05-09T16:35:05+01:00",
    "ocid": "ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_480838/1479357",
        "title": "Neutral Vendor Recruitment Services - Award Notice",
        "description": "Award notice of a contract for recruitment services for 1 year.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79600000",
            "description": "Recruitment services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "E14 9SR"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 2500000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-03-11T16:59:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-04-20T00:00:00+01:00",
            "endDate": "2026-04-19T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-112787",
            "name": "Financial Ombudsman Service",
            "identifier": {
                "legalName": "Financial Ombudsman Service"
            },
            "address": {
                "streetAddress": "Exchange Tower",
                "locality": "London",
                "postalCode": "E14 9SR",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement.enquiries@financial-ombudsman.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-317182",
            "name": "Matrix SCM Limited",
            "identifier": {
                "legalName": "Matrix SCM Limited"
            },
            "address": {
                "streetAddress": "MK5 8HJ"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-112787",
        "name": "Financial Ombudsman Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-17e02f1c-e23d-4838-9ad0-aee37baf8503-1",
            "status": "active",
            "date": "2025-03-11T00:00:00Z",
            "datePublished": "2025-05-09T16:35:04+01:00",
            "value": {
                "amount": 2500000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-317182",
                    "name": "Matrix SCM Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-04-20T00:00:00+01:00",
                "endDate": "2026-04-19T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/6b0845b5-432e-4fc7-bac0-74c348634329",
                    "datePublished": "2025-05-09T16:35:04+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}