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PROVISION OF IT SERVICE MANAGEMENT (ITSM)

Crown Commercial Service

This public procurement record has 4 releases in its history.

AwardUpdate

05 Apr 2024 at 08:31

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AwardUpdate

05 Mar 2024 at 16:19

Award Notice
AwardUpdate

27 Feb 2024 at 16:09

Award Notice
Award

06 Dec 2022 at 15:56

Award Notice
Summary of the contracting process

The Crown Commercial Service has awarded a contract for the provision of IT service management (ITSM) via a reseller to Freshworks Inc. The contract is valued at 211,680 GBP and falls under the main procurement category of services. The procurement method used is selective, with the contract period running from 1st December 2022 to 30th November 2023. The tender deadline was on 27th November 2022. The location for the contract is in London, United Kingdom.

This procurement opportunity for IT service management can create business growth opportunities for companies offering software supply services. Businesses in the IT service management industry, especially those experienced in providing ITSM solutions and services, would be well-suited to compete for this contract. The Crown Commercial Service, acting on behalf of the Cabinet Office, is the buying organisation involved in this procurement process. The contract was awarded on 25th November 2022 and is currently active.

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Notice Information

Notice Title

PROVISION OF IT SERVICE MANAGEMENT (ITSM)

Notice Description

PROVISION OF IT SERVICE MANAGEMENT (ITSM) . This will be via a reseller who can also offer PS support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
£211,680 £100K-£500K
Lots Value
Not specified
Awards Value
£211,680 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20242 years ago
Submission Deadline
27 Nov 2022Expired
Future Notice Date
Not specified
Award Date
25 Nov 20223 years ago
Contract Period
1 Dec 2023 - 30 Nov 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLI London
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

Freshworks Inc.

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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