Award

707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)

MINISTRY OF DEFENCE

This public procurement record has 3 releases in its history.

AwardUpdate

31 May 2023 at 16:36

Award Notice
AwardUpdate

31 May 2023 at 15:58

Award Notice
Award

31 May 2023 at 15:40

Award Notice
Summary of the contracting process

The Ministry of Defence has awarded a contract for the upgrade and maintenance of the Automatic Call Distribution (ACD) system in the Defence Business Services Joint Casualty and Compassionate Centre (JCCC) to STORACALL VOICE SYSTEMS (2019) LIMITED. The contract is valued at £84,240.64 GBP and the contract period spans from May 1, 2023, to April 30, 2026. The procurement method used was a selective procedure with a restricted process above threshold. The contract was awarded on April 26, 2023, with the award notice published on May 31, 2023.

This opportunity in the services category, specifically for upgrading telephone switching equipment, can be attractive to businesses dealing with upgrade services in the telecommunications industry. Being an award contract, the tender signifies the completion stage of the procurement process, indicating that the Ministry of Defence has selected its supplier for the upgrade and maintenance project. Businesses that offer similar services and have the capability for large-scale projects could find this tender from the Ministry of Defence a viable avenue for business growth and development.

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Notice Information

Notice Title

707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)

Notice Description

This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements. The current ACD system that supports the operational capability of the DBS JCCC is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function. The requirement to upgrade/replace the existing ACD solution will reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a932678e-04c8-4eba-b3a1-1886606d0bcc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Other - SC1A (Edn 10/22) - MOD Terms and Conditions For Less Complex Requirements
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334120 - Upgrade services of telephone switching equipment

Notice Value(s)

Tender Value
£84,240 Under £100K
Lots Value
Not specified
Awards Value
£84,240 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 May 20232 years ago
Submission Deadline
19 Apr 2023Expired
Future Notice Date
Not specified
Award Date
25 Apr 20232 years ago
Contract Period
30 Apr 2023 - 30 Apr 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF DEFENCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLOUCESTER
Postcode
GL3 1HW
Post Town
Gloucester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
TLK South West (England)
Local Authority
Tewkesbury
Electoral Ward
Innsworth
Westminster Constituency
Tewkesbury

Supplier Information

Number of Suppliers
1
Supplier Name

STORACALL VOICE SYSTEMS (2019

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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