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Sitel- Contact Centre DHSC

Department of Health & Social Care

This public procurement record has 1 release in its history.

Award

24 Jul 2020 at 15:32

Award Notice
Summary of the contracting process

The procurement process for the 'Sitel- Contact Centre DHSC' involves the Department of Health and Social Care, located in Liverpool, England. The contract, classified under the services category, specifically revolves around call centre operations. The procurement stage is currently at the Award phase, with the award date noted as 17th May 2020. The contract was valued at £84,228,011.06 and commenced on 18th May 2020, concluding on 23rd August 2020. The initial tender period ended on 15th May 2020, with the procurement method applied being a direct award.

This tender represents a significant opportunity for businesses within the call centre sector, particularly for small and medium-sized enterprises (SMEs) that may provide innovative solutions and competitive services. Companies specialising in customer service, IT support, or telecommunications could find suitable avenues for growth through this contract, given its substantial funding and the potential for further collaboration with the Department of Health and Social Care.

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Notice Information

Notice Title

Sitel- Contact Centre DHSC

Notice Description

Contact Centre - DHSC

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-19178a90-1de6-4510-b6af-a871e83bef67
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7645e3ef-ce16-4cae-8932-1eb6521a50cb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£84,228,011 £10M-£100M
Lots Value
Not specified
Awards Value
£84,228,011 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jul 20206 years ago
Submission Deadline
15 May 2020Expired
Future Notice Date
Not specified
Award Date
17 May 20206 years ago
Contract Period
18 May 2020 - 23 Aug 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department of Health & Social Care
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

Foundever GB Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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