Planning

Provision of professional services for audio within the Contact centre

CORNWALL COUNCIL

This public procurement record has 2 releases in its history.

Planning

15 Oct 2024 at 13:01

Market Engagement Notice
Planning

27 Sep 2024 at 14:33

Market Engagement Notice
Summary of the contracting process

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Cornwall Council is in the planning stages of procuring professional audio services for their contact centre. The procurement effort, titled "Provision of professional services for audio within the Contact centre," falls under the Data and Voice Media industry category. The contract, valued at £22,500, involves providing audio and media support specifically for routing customer calls to the correct agents. The engagement will conclude by 27th December 2024, with services to be delivered within the United Kingdom.

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Notice Information

Notice Title

Provision of professional services for audio within the Contact centre

Notice Description

Provision of audio and media support Additional information: For use of audio in routing customer calls to correct agents

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-19c9441f-ef0b-4205-9f64-d49dbcf89669
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c6cf8bb6-8514-4811-bb64-81fefd5b3c6e
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32583000 - Data and voice media

Notice Value(s)

Tender Value
£22,500 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20241 years ago
Submission Deadline
Not specified
Future Notice Date
27 Dec 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CORNWALL COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TRURO
Postcode
TR1 3AY
Post Town
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Cornwall
Electoral Ward
Truro Boscawen & Redannick
Westminster Constituency
Truro and Falmouth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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