Award

Employee Experience - EX Engagement, EX Lifecycle, ETX - NPS

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

08 Jan 2024 at 14:13

Award Notice
Summary of the contracting process

The HM Revenue & Customs (HMRC) has awarded a contract for the project titled "Employee Experience - EX Engagement, EX Lifecycle, ETX - NPS" to Qualtrics LLC. The procurement method used was selective, involving a call-off from a framework agreement. The total contract value is £482,473.64 GBP, with the contract period running from 18th December 2023 to 17th December 2024. The tender was for services related to employee surveys with real-time results, and it was located in London, England, with the tender deadline set for 4th December 2023.

This tender award by HMRC to Qualtrics LLC presents opportunities for businesses specializing in database and operating software packages. SMEs may find this opportunity particularly suitable. Businesses interested in providing employee survey services should monitor similar tenders from HMRC and consider frameworks for future procurement opportunities within the service industry category.

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Notice Information

Notice Title

Employee Experience - EX Engagement, EX Lifecycle, ETX - NPS

Notice Description

HMRC need to to carry out employee surveys in 'real time', meaning that surveys can be drafted and published quickly, and results will be accessible as they arrive.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1a7c6c10-f2ef-4340-94a6-7947821e5bea
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bbcd94e7-81a4-46d2-a387-0edeac3d11af
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48600000 - Database and operating software package

Notice Value(s)

Tender Value
£482,473 £100K-£500K
Lots Value
Not specified
Awards Value
£482,473 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jan 20242 years ago
Submission Deadline
4 Dec 2023Expired
Future Notice Date
Not specified
Award Date
4 Dec 20232 years ago
Contract Period
18 Dec 2023 - 17 Dec 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

QUALTRICS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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