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HR & Payroll Pay Processes Improvement Intensive Support

NHS ENGLAND

  • Contract Timeline

    Publication Date

    23rd October 2024 13:06:48 PM

  • Contract Summary

    NHS England is seeking to engage a supplier to provide intensive support to NHS Trusts with the highest payroll error rates and overpayments (data has been obtained from the corporate productivity returns as reported by Model Health System for 22/23). The supplier will conduct a comprehensive review and redesign of HR and payroll impacting processes to significantly reduce (and ultimately eliminate payroll impacting errors, technology ineffectiveness and people issues). The supplier will: o Undertake detailed root cause analysis of why employee lifecycle end-to-end HR and pay impacting errors occur in the NHS Trusts reporting the highest number of errors (including overpayments and underpayments). o Review current HR and payroll processes and policies and utilisation of workforce systems and any interfaces which may be required to efficiently provide HR and payroll services. o Design and map efficient end-to-end processes impacting on staff pay with as few handoffs as possible and recommend using automation and use of interfaces where possible to streamline the processes. There is a lack of internal NHS England resources and technical expertise to meet the size of the challenge (individual improvement teams will have to go into each of the identified circa 27 NHS Trusts). The supplier shall provide the specialist HR and payroll process expertise required.

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032

    Publication Source

    Contracts Finder

    Procurement Stage

    Award

    Procurement Method

    Selective

    Procurement Method Details

    Call-off From A Framework Agreement

    Procurement Category

    Services

    Tender Suitability

    SME

    Framework / DPS

    Framework

  • Contract Classification

    CPV Code(s)

    79211110
    79414000
    85100000

    CPV Division(s)

    79 - Business services: law, marketing, consulting, recruitment, printing and security
    85 - Health and social work services

  • Awarding Authority

    NHS ENGLAND

    Buyer Name

    COMMERCIAL QUERIES

    Buyer Email

    england.commercialqueries@nhs.net

    Buyer Phone

    Buyer Address

    Waterloo Road

    London

    SE1 8UG

    GB

  • Awarded Supplier(s)

    Supplier Name(s)

    DELOITTE LLP

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