Award

HR & Payroll Pay Processes Improvement Intensive Support

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

23 Oct 2024 at 13:06

Award Notice
Summary of the contracting process

NHS England has awarded a contract to Deloitte LLP to provide HR and payroll process improvement support to NHS Trusts with high payroll error rates. The contract, valued at £1,302,980, focuses on reducing payroll errors and improving efficiency through detailed root cause analysis and redesigning current HR and payroll processes. The procurement falls under the industry category of 'Payroll management services' and involves direct support to approximately 27 NHS Trusts across England. This selective procurement process was conducted as a call-off from a framework agreement. The contract began on 24 June 2024 and is slated to end on 31 December 2024.

This tender offers significant business growth opportunities for firms specialising in HR consulting, payroll management, and process automation. It is particularly suited for businesses capable of providing comprehensive analysis and redesign of internal processes. Small and medium-sized enterprises (SMEs) with expertise in systems interfacing and HR technology could find strong alignment with the project’s demands. Businesses entering this sector could not only contribute to improving NHS efficiency but also solidify their standing as specialists in payroll process optimisation and human resources support.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

HR & Payroll Pay Processes Improvement Intensive Support

Notice Description

NHS England is seeking to engage a supplier to provide intensive support to NHS Trusts with the highest payroll error rates and overpayments (data has been obtained from the corporate productivity returns as reported by Model Health System for 22/23). The supplier will conduct a comprehensive review and redesign of HR and payroll impacting processes to significantly reduce (and ultimately eliminate payroll impacting errors, technology ineffectiveness and people issues). The supplier will: o Undertake detailed root cause analysis of why employee lifecycle end-to-end HR and pay impacting errors occur in the NHS Trusts reporting the highest number of errors (including overpayments and underpayments). o Review current HR and payroll processes and policies and utilisation of workforce systems and any interfaces which may be required to efficiently provide HR and payroll services. o Design and map efficient end-to-end processes impacting on staff pay with as few handoffs as possible and recommend using automation and use of interfaces where possible to streamline the processes. There is a lack of internal NHS England resources and technical expertise to meet the size of the challenge (individual improvement teams will have to go into each of the identified circa 27 NHS Trusts). The supplier shall provide the specialist HR and payroll process expertise required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4f2dde3f-0b1a-4a6b-a371-5ecb00d785a2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79211110 - Payroll management services

79414000 - Human resources management consultancy services

85100000 - Health services

Notice Value(s)

Tender Value
£1,034,852 £1M-£10M
Lots Value
Not specified
Awards Value
£1,302,980 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20241 years ago
Submission Deadline
17 May 2024Expired
Future Notice Date
Not specified
Award Date
5 Sep 20241 years ago
Contract Period
23 Jun 2024 - 31 Dec 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

DELOITTE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032-2024-10-23T14:06:48+01:00",
    "date": "2024-10-23T14:06:48+01:00",
    "ocid": "ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-2429500D0O000000rwimUAA",
        "title": "HR & Payroll Pay Processes Improvement Intensive Support",
        "description": "NHS England is seeking to engage a supplier to provide intensive support to NHS Trusts with the highest payroll error rates and overpayments (data has been obtained from the corporate productivity returns as reported by Model Health System for 22/23). The supplier will conduct a comprehensive review and redesign of HR and payroll impacting processes to significantly reduce (and ultimately eliminate payroll impacting errors, technology ineffectiveness and people issues). The supplier will: o Undertake detailed root cause analysis of why employee lifecycle end-to-end HR and pay impacting errors occur in the NHS Trusts reporting the highest number of errors (including overpayments and underpayments). o Review current HR and payroll processes and policies and utilisation of workforce systems and any interfaces which may be required to efficiently provide HR and payroll services. o Design and map efficient end-to-end processes impacting on staff pay with as few handoffs as possible and recommend using automation and use of interfaces where possible to streamline the processes. There is a lack of internal NHS England resources and technical expertise to meet the size of the challenge (individual improvement teams will have to go into each of the identified circa 27 NHS Trusts). The supplier shall provide the specialist HR and payroll process expertise required.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79211110",
            "description": "Payroll management services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "85100000",
                "description": "Health services"
            },
            {
                "scheme": "CPV",
                "id": "79414000",
                "description": "Human resources management consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SE1 8UG"
                    },
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1034852,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-05-17T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-06-24T00:00:00+01:00",
            "endDate": "2024-12-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-212111",
            "name": "NHS England",
            "identifier": {
                "legalName": "NHS England"
            },
            "address": {
                "streetAddress": "Waterloo Road",
                "locality": "London",
                "postalCode": "SE1 8UG",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "COMMERCIAL QUERIES",
                "email": "england.commercialqueries@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-212353",
            "name": "DELOITTE LLP",
            "identifier": {
                "legalName": "DELOITTE LLP"
            },
            "address": {
                "streetAddress": "1 New Street Square EC4A 3HQ"
            },
            "details": {
                "scale": "large"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-212111",
        "name": "NHS England"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1a97302d-3e71-452a-b449-361e2439f032-1",
            "status": "active",
            "date": "2024-09-06T00:00:00+01:00",
            "datePublished": "2024-10-23T14:06:48+01:00",
            "value": {
                "amount": 1302980,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-212353",
                    "name": "DELOITTE LLP"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-06-24T00:00:00+01:00",
                "endDate": "2024-12-31T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/4f2dde3f-0b1a-4a6b-a371-5ecb00d785a2",
                    "datePublished": "2024-10-23T14:06:48+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "(REDACTED) C291994_Order Form and Call-Off Schedules_Combined_v1_Final_Signed-1 (2)_Redacted_1",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/4a0e7f5a-98ae-4c2c-adb5-d9e7a1bb1c9a",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}