Award

Resident Satisfaction Surveys

LEWISHAM HOMES

This public procurement record has 1 release in its history.

Award

31 Aug 2018 at 15:07

Summary of the contracting process

The procurement process for the "Resident Satisfaction Surveys" was carried out by Lewisham Homes in London, England. This initiative aimed to conduct six resident satisfaction surveys related to various services and had a total value of £81,000. The procurement method used was a limited competitive quotation, and the tender period concluded on 19 March 2018, with the contract period running from 1 May 2018 to 30 April 2020.

This tender presents opportunities for businesses, particularly those specialising in research and survey methodologies, to expand their services in the public sector. Small and medium-sized enterprises (SMEs) with expertise in customer satisfaction surveying, especially in the context of housing and local authority services, would be well-positioned to compete for similar projects in the future.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Resident Satisfaction Surveys

Notice Description

Lewisham Homes (LHL) requires six residents' satisfaction surveys to be carried out: * 4 monthly surveys consisting of: o environmental services; o ASB services; o complaints services; and o new lettings/ new properties services. * surveys every 2 years similar to the 'Star' Survey: o 1 tenant survey; and o 1 leaseholder survey.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f574fb3a-96c0-4756-985d-5854f790e0ad
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£81,000 Under £100K
Lots Value
Not specified
Awards Value
£81,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Aug 20187 years ago
Submission Deadline
19 Mar 2018Expired
Future Notice Date
Not specified
Award Date
29 Apr 20187 years ago
Contract Period
30 Apr 2018 - 30 Apr 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEWISHAM HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE6 4RU
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London

Local Authority
Lewisham
Electoral Ward
Rushey Green
Westminster Constituency
Lewisham East

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH AND PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241-2018-08-31T16:07:30+01:00",
    "date": "2018-08-31T16:07:30+01:00",
    "ocid": "ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "LH-2018-Satisfaction surveys",
        "title": "Resident Satisfaction Surveys",
        "description": "Lewisham Homes (LHL) requires six residents' satisfaction surveys to be carried out: * 4 monthly surveys consisting of: o environmental services; o ASB services; o complaints services; and o new lettings/ new properties services. * surveys every 2 years similar to the 'Star' Survey: o 1 tenant survey; and o 1 leaseholder survey.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342311",
            "description": "Customer satisfaction survey"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 81000,
            "currency": "GBP"
        },
        "procurementMethod": "limited",
        "procurementMethodDetails": "Competitive quotation (below threshold)",
        "tenderPeriod": {
            "endDate": "2018-03-19T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2018-05-01T00:00:00+01:00",
            "endDate": "2020-04-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5avX9Yu2",
            "name": "Lewisham Homes",
            "identifier": {
                "legalName": "Lewisham Homes",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/5avX9Yu2"
            },
            "address": {
                "streetAddress": "Old Town Hall, Catford Road",
                "locality": "London",
                "postalCode": "SE64RU",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Procurement@lewishamhomes.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03503391",
            "name": "Acuity Research and Practice Ltd",
            "identifier": {
                "legalName": "Acuity Research and Practice Ltd",
                "scheme": "GB-COH",
                "id": "03503391"
            },
            "address": {
                "streetAddress": "61 Surrenden Crescent Brighton BN1 6WE"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/5avX9Yu2",
        "name": "Lewisham Homes"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1a9bcd2c-9a63-47c2-b3d1-73c4a20e3241-1",
            "status": "active",
            "date": "2018-04-30T00:00:00+01:00",
            "datePublished": "2018-08-31T16:07:30+01:00",
            "value": {
                "amount": 81000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03503391",
                    "name": "Acuity Research and Practice Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2018-05-01T00:00:00+01:00",
                "endDate": "2020-04-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/f574fb3a-96c0-4756-985d-5854f790e0ad",
                    "datePublished": "2018-08-31T16:07:30+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}