Award

Contact Centre Platform and Telephony

LINCOLNSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

12 Oct 2022 at 14:49

Award Notice
Summary of the contracting process

The Lincolnshire County Council has awarded a contract for the provision of contact centre digital platform and direct routing telephony services. The contract value is £2,000,000, with a contract period from September 23, 2022, to September 22, 2026. The procurement method used was 'Other'. The contract was awarded to CHARTERHOUSE VOICE & DATA LTD trading as 'Symity'. The tender closed on May 16, 2022.

This contract presents an opportunity for businesses in the IT services sector, specifically those providing consulting, software development, Internet, and support services. Small and medium enterprises (SMEs) are particularly well-suited to compete for this contract. The Lincolnshire County Council, the buying organization, is located in Lincoln, England. Businesses looking to grow through government contracts in the services category should consider exploring further opportunities with the Lincolnshire County Council.

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Notice Information

Notice Title

Contact Centre Platform and Telephony

Notice Description

Contract for the provision of contact centre digital platform and direct routing telephony services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1aa81ce6-f445-4754-bd59-4ff7259f8130
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dc8c8179-7e07-487b-a679-8918d17fd9ae
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Oct 20223 years ago
Submission Deadline
16 May 2022Expired
Future Notice Date
Not specified
Award Date
11 Sep 20223 years ago
Contract Period
22 Sep 2022 - 22 Sep 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LINCOLNSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN1 1BA
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
Not specified
Local Authority
Lincoln
Electoral Ward
Carholme
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERHOUSE VOICE & DATA LTD TRADING AS 'SYMITY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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