Award

TC047 - The Albert Halls, Box Office & Ticketing Contract

BOLTON COUNCIL

This public procurement record has 1 release in its history.

Award

02 May 2025 at 11:21

Award Notice
Summary of the contracting process

The Borough Council of Bolton has completed the tender process for the "TC047 - The Albert Halls, Box Office & Ticketing Contract." This procurement, classified under the "Tickets" industry category, sought a supplier to deliver a comprehensive ticketing and customer relationship management solution for the Albert Halls. The procurement followed an open procedure and was initiated with an end date for submission of tenders on 5 February 2025. The contract commenced on 14 April 2025 and is set to run for two years with an option for extension. The contract is valued at £85,320 and was awarded to The Lowry Centre Ltd, trading as Quaytickets. The procurement covers services under the main category and focuses on the England region, specifically the United Kingdom.

This contract offers substantial growth opportunities for businesses specialising in ticketing technology and customer management solutions. Particularly small and medium enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), could find this type of procurement advantageous, provided they can supply a fully managed system inclusive of technical and marketing support, CRM solutions, and customer service through a contact centre. Engaging in contracts with local councils like this can establish long-term relationships and enhance a business's reputation in the public sector service market.

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Notice Information

Notice Title

TC047 - The Albert Halls, Box Office & Ticketing Contract

Notice Description

The Borough Council of Bolton ("the Authority") is prepared to receive tenders for The Albert Halls Box Office & Ticketing Contract, which will be subject to the information, specification and tender package enclosed. TAH (The Albert Halls) is looking to appoint a provider for the supply of a ticketing solution for the administration of ticket sales and to provide a customer relationship management (CRM) solution. TAH (The Albert Halls) is looking to appoint a provider for the supply of a fully managed system covering sales, customer care, and CRM. This must include direct management of a purchasing application and ticket sales, technical support, marketing support, customer relationship management (CRM) support, secure dispatch of physical tickets, and customer service support through a contact centre. The term of the Contract will be for two (2) years with the option of up to two (2) twelve (12) month extensions available. It is intended for the Contract to commence on 1 April 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1aa9adde-6665-4a8d-a0d0-9471d6057be9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b475b1a7-b762-4f98-baca-b2d00a85eeb3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

22 - Printed matter and related products

CPV Codes

22459000 - Tickets

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£85,320 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 May 20259 months ago
Submission Deadline
5 Feb 2025Expired
Future Notice Date
Not specified
Award Date
2 Apr 202510 months ago
Contract Period
13 Apr 2025 - 13 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BOLTON COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOLTON
Postcode
BL1 1RU
Post Town
Bolton
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD36 Greater Manchester North West
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Bolton
Electoral Ward
Queens Park & Central
Westminster Constituency
Bolton North East

Supplier Information

Number of Suppliers
1
Supplier Name

THE LOWRY CENTRE LTD TRADING AS QUAYTICKETS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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