Award

Citizen Event History-Analytics

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

16 Dec 2021 at 12:27

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) is at the forefront of a new procurement process titled "Citizen Event History-Analytics," aimed at enhancing their data services in response to the increased operational demands brought on by the Covid-19 pandemic. The procurement falls under the IT services industry category and is located in Blackpool, England. Currently, the project is in the award stage after successfully concluding the tender period, which ended on 24th September 2021. The awarded contract is valued at £1,347,965 and is scheduled to commence on 1st October 2021 and conclude by 31st March 2022. The procurement method chosen for this process is selective, operating as a call-off from a framework agreement.

This tender offers substantial growth opportunities for businesses specialising in IT services, particularly those capable of consulting, software development, and internet support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete given the DWP's commitment to inclusivity in their supplier selection. As the project focuses on developing operational insights by better integrating data assets, firms that can demonstrate expertise in data analytics and a strong understanding of the public sector's specific needs will be in a prime position to win contracts and foster growth.

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Notice Information

Notice Title

Citizen Event History-Analytics

Notice Description

The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes. To help tackle these challenges, DWP's Data and Analytics (D&A) senior leadership and Lead Analysts from the Analyst Community have specified a programme of activity needed to develop new operational insight, which relies for a large part on better integrating existing data assets. No data set exists in the Dept which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This means we lack the ability to see agent productivity or customer experience that would enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1b429dd3-7f2c-4595-baa1-b8a9ba07c357
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8a873c23-40e9-4ea4-987a-9d1ee3e39344
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,347,965 £1M-£10M
Lots Value
Not specified
Awards Value
£1,347,965 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20214 years ago
Submission Deadline
24 Sep 2021Expired
Future Notice Date
Not specified
Award Date
30 Sep 20214 years ago
Contract Period
30 Sep 2021 - 31 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

SCOTT LOGIC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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