Tender

Supply of customer feedback platform

FLAGSHIP HOUSING GROUP

This public procurement record has 1 release in its history.

Tender

01 Feb 2019 at 08:03

Tender Notice
Summary of the contracting process

The Flagship Housing Group is currently seeking tenders for the "Supply of customer feedback platform," aimed at enhancing their ability to collect, analyse, and present customer feedback effectively. The project falls under the information technology services category and is located in the East of England, UK. The procurement process is at the tender stage, with a submission deadline of 14 December 2018. The contract period is set to start on 1 March 2019 and will last for one year, with the possibility of extending for up to three additional years at the discretion of the Flagship Group.

This tender represents a significant opportunity for businesses specialising in information technology services, particularly those with experience in developing customer feedback platforms or similar solutions. Small and medium enterprises (SMEs) are particularly encouraged to participate in this tender, providing them with a chance to establish or expand their relationship with a major housing group. Companies that can offer a robust technological solution capable of supporting real-time feedback collection and analysis would be well-positioned to compete effectively for this contract.

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Notice Information

Notice Title

Supply of customer feedback platform

Notice Description

Flagship Group invites you to submit Tender for the provision of a real time platform for the collection, analysis and presentation of customer feedback to track Flagship Group's customer journey and interactions across multiple touchpoints along with an annual NPS relationship survey. Flagship Group would be looking for a solution to be in place by 1st March 2019 for one year plus optional three extension periods of one year each at Flagship Group discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1b87c598-7388-4e50-b1d1-432e5ab91d37
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0856b5c6-a4a3-4f78-ac61-72919bddb1d1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20197 years ago
Submission Deadline
14 Dec 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2019 - 29 Feb 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FLAGSHIP HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 1PD
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Thorpe Hamlet
Westminster Constituency
Norwich South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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