Award

Passenger Satisfaction Research: Telephone Survey

SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE

This public procurement record has 2 releases in its history.

Award

17 Oct 2017 at 12:16

Award Notice
Tender

24 Jul 2017 at 13:58

Tender Notice
Summary of the contracting process

The South Yorkshire Passenger Transport Executive has completed the procurement process for the "Passenger Satisfaction Research: Telephone Survey", focused on enhancing travel satisfaction in the South Yorkshire region. This survey will replace the older postal self-completion travel survey, providing insights into passenger satisfaction, customer profiling, and characteristics. The project was initiated through an open procedure, with a procurement value of £50,000 and a minimum threshold of £25,000. The tender period concluded on 11th August 2017, and the contract will be active from 1st November 2017 to 31st October 2018.

This contract presents significant growth opportunities for businesses specialising in survey services and customer satisfaction research. Companies with experience in conducting telephone surveys and analysing travel behaviour data would be particularly well positioned to compete for similar contracts in the future. The engagement in this project aligns well with small and medium enterprises (SMEs) looking to expand their service offerings in the public transport sector.

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Notice Information

Notice Title

Passenger Satisfaction Research: Telephone Survey

Notice Description

Travel survey via telephone research to be carried out to track satisfaction and travel behaviours on bus, tram and train in South Yorkshire. This survey is a replacement for the postal self-completion travel survey which has been carried out since 2005 (although it is recognised that due to the significant change in format and methodology that the new telephone survey will not be directly comparable to this postal survey). This telephone survey is a comprehensive piece of research capturing information on: * Passenger Satisfaction * Customer Profiling * Customer Characteristics Additional information: Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at www.sypte.co.uk/contracts

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/58a3a12b-4470-4e1a-a958-bb57192845bb
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
£25,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20178 years ago
Submission Deadline
11 Aug 2017Expired
Future Notice Date
Not specified
Award Date
2 Oct 20178 years ago
Contract Period
1 Nov 2017 - 31 Oct 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
Contact Name
Not specified
Contact Email
tendering@sypte.co.uk
Contact Phone
Not specified

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2BQ
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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