Award

Call Handling

WEST DORSET DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

04 Apr 2018 at 09:13

Award Notice
Summary of the contracting process

The recent procurement process involves the renewal of call handling software, titled "Call Handling," initiated by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council, and North Dorset District Council. This contract falls within the software package and information systems industry category and is valued at £36,361.30. The procurement method utilised is a selective process via a framework agreement (G Cloud 9), with the tender period concluding on 1 March 2018. The contract is set to commence on 26 May 2018 and will run until 25 May 2019, with delivery expected in the South West region of the United Kingdom.

This tender presents a significant opportunity for businesses in the software services sector, particularly those specialising in call handling solutions or related technologies. Companies that have experience working with framework agreements and can provide timely and efficient software implementation would be well-suited to compete for similar contracts. The established relationship and expertise demonstrated by INFORM COMMUNICATIONS LTD, the awarded supplier, underscore the importance of track record in this competitive arena.

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Notice Information

Notice Title

Call Handling

Notice Description

Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9949b65c-5fd9-4a32-a680-f5a09afb54cc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£36,361 Under £100K
Lots Value
Not specified
Awards Value
£36,361 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Apr 20187 years ago
Submission Deadline
1 Mar 2018Expired
Future Notice Date
Not specified
Award Date
2 Apr 20187 years ago
Contract Period
25 May 2018 - 25 May 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST DORSET DISTRICT COUNCIL
Contact Name
Mark Payne
Contact Email
mpayne@dorset.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
DORCHESTER
Postcode
DT1 1UZ
Post Town
Dorchester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK64 Dorset
Delivery Location
TLK South West (England)
Local Authority
Dorset
Electoral Ward
Dorchester West
Westminster Constituency
West Dorset

Supplier Information

Number of Suppliers
1
Supplier Name

INFORM COMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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