Award

712238452 - Provision of Subscriber Contract Relationship Manager

MINISTRY OF DEFENCE

This public procurement record has 1 release in its history.

Award

19 Nov 2024 at 08:45

Award Notice
Summary of the contracting process

The Ministry of Defence has awarded a contract for the provision of a Subscriber Contract Relationship Manager, under tender ID 712238452. This procurement falls under the industry category of Software package and information systems (CPV code 48000000) and is aimed at deploying a fully integrated Customer Relationship Management (CRM) Tool. The CRM will enhance communication with, and support for, Service Personnel, veterans, and their families. The contract, valued at £808,092, will run from 13th November 2024 to 12th November 2028 with service delivery centred at the postcode DT11 8RH. This procurement process reached the award stage on 19th November 2024, following a negotiated procedure without prior publication due to it being a limited procurement method.

This tender represents a significant opportunity for businesses specialising in CRM tools and software solutions, especially those with experience in serving government or defence sectors. Small and medium-sized enterprises (SMEs) will find this contract particularly appealing, as the procurement explicitly mentions suitability for such organisations. This project not only offers a revenue opportunity but also the chance to build strong relationships with a high-profile buyer like the Ministry of Defence, potentially leading to further contracts in the public sector. The awarded supplier, Dataware Consultancy Centre Limited, has secured this notable contract, underscoring the potential success for well-prepared, agile businesses in this industry.

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Notice Information

Notice Title

712238452 - Provision of Subscriber Contract Relationship Manager

Notice Description

The requirement is for a fully integrated Customer Relationship Management (CRM) Tool, to improve the communication with, management of, and support to Service Personnel (Regulars and Reserves), veterans and families (including the bereaved).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1c63e5a4-9d3c-48ef-80b0-0eb37f3ff00b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fced895f-93e3-4be1-a87f-2789ea11dad9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£808,092 £500K-£1M
Lots Value
Not specified
Awards Value
£808,092 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20241 years ago
Submission Deadline
31 Oct 2024Expired
Future Notice Date
Not specified
Award Date
13 Nov 20241 years ago
Contract Period
13 Nov 2024 - 12 Nov 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF DEFENCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ANDOVER
Postcode
SP11 8HJ
Post Town
Salisbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Test Valley
Electoral Ward
Andover Millway
Westminster Constituency
North West Hampshire

Supplier Information

Number of Suppliers
1
Supplier Name

DATAWARE CONSULTANCY CENTRE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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