Award

Provision of a Corporate Automatic Call Distribution System & Associated Services

LEICESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

31 Mar 2018 at 12:03

Summary of the contracting process

Leicester City Council has completed the procurement process for the "Provision of a Corporate Automatic Call Distribution System & Associated Services" with a total contract value of £1,000,000. This procurement falls under the services category, specifically related to software packages and information systems. The tender was conducted through a selective procurement method and was finalised on 26th March 2018. The contract commenced on 1st April 2018 and will last until 31st March 2028. The project will be delivered in Leicester, located in the East Midlands of the United Kingdom.

This opportunity is ideal for businesses specialising in telecommunications and call distribution systems, particularly those with experience integrating solutions with Microsoft Lync. Small to medium-sized enterprises (SMEs) can greatly benefit from participating in future similar tenders, demonstrating their expertise in large-scale ACD systems. Engaging in supply for public sector contracts can significantly expand their market presence and portfolio, leading to potential growth and collaboration with local authorities.

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Notice Title

Provision of a Corporate Automatic Call Distribution System & Associated Services

Notice Description

Leicester City Council is seeking suppliers with a proven track record in providing an Automatic Call Distribution system. The Council requires qualified suppliers who have experience of providing a large ACD system to accommodate the Council's needs. The system will need to integrate with the Council's Microsoft Lync telephony system.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1c6ada5b-619b-4db9-9723-0868ad8d319f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2624e234-eaa4-47ce-a666-d65c2fb2c593
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20187 years ago
Submission Deadline
26 Mar 2018Expired
Future Notice Date
Not specified
Award Date
25 Mar 20187 years ago
Contract Period
31 Mar 2018 - 31 Mar 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 6TH
Post Town
Leicester
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF East Midlands (England)

Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

AMILLAN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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