Award

DWP Automated Telephony Enquiry - Lot 1

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 2 releases in its history.

AwardUpdate

13 Sep 2023 at 12:18

Award Notice
Award

13 Sep 2023 at 10:58

Award Notice
Summary of the contracting process

The Department for Work and Pensions has awarded a contract for the provision of ATE Lot 1 services via Smartnumbers Software as a Service solution. The contract is valued at £7,922,372.40 and was awarded to British Telecommunications. The procurement method used was selective, with a call-off from a dynamic purchasing system. The contract period is set to run from March 31, 2023, to March 30, 2026.

This tender opportunity from the Department for Work and Pensions presents business growth opportunities for companies in the information technology services sector. Businesses providing IT services, especially those with experience in telephony services and software solutions, are well-suited to compete in this procurement process. The contract value and the long contract period offer stability and growth potential for successful bidders.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

DWP Automated Telephony Enquiry - Lot 1

Notice Description

Provision of ATE Lot 1 services via Smartnumbers Software as a Service solution Additional information: Lowest value represents contract awarded value excluding VAT. Highest value represents contract awarded value including VAT plus estimated extension charges including VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b2a7a264-f159-469c-a069-a8f787d57938
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£7,922,372 £1M-£10M
Lots Value
Not specified
Awards Value
£4,891,055 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Sep 20232 years ago
Submission Deadline
20 Aug 2021Expired
Future Notice Date
Not specified
Award Date
30 Mar 20232 years ago
Contract Period
30 Mar 2023 - 30 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
cd.digitalchannels@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867-2023-09-13T13:18:27+01:00",
    "date": "2023-09-13T13:18:27+01:00",
    "ocid": "ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_277728/1257726",
        "title": "DWP Automated Telephony Enquiry - Lot 1",
        "description": "Provision of ATE Lot 1 services via Smartnumbers Software as a Service solution Additional information: Lowest value represents contract awarded value excluding VAT. Highest value represents contract awarded value including VAT plus estimated extension charges including VAT.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72222300",
            "description": "Information technology services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 7922372.4,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a dynamic purchasing system",
        "tenderPeriod": {
            "endDate": "2021-08-20T23:59:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-03-31T00:00:00+01:00",
            "endDate": "2026-03-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "minValue": {
            "amount": 4891055,
            "currency": "GBP"
        }
    },
    "parties": [
        {
            "id": "GB-CFS-69744",
            "name": "Department for Work and Pensions",
            "identifier": {
                "legalName": "Department for Work and Pensions"
            },
            "address": {
                "streetAddress": "Peel Park Control Centre",
                "locality": "Blackpool",
                "postalCode": "FY4 5ES",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "cd.digitalchannels@dwp.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-01800000",
            "name": "British Telecommunications",
            "identifier": {
                "legalName": "British Telecommunications",
                "scheme": "GB-COH",
                "id": "01800000"
            },
            "address": {
                "streetAddress": "One Braham, Braham Street, London, E1 8EE"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-69744",
        "name": "Department for Work and Pensions"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1c83d6a3-2aca-4e98-9cb3-2feec0c90867-1",
            "status": "active",
            "date": "2023-03-31T00:00:00+01:00",
            "datePublished": "2023-09-13T11:58:55+01:00",
            "value": {
                "amount": 4891055,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-01800000",
                    "name": "British Telecommunications"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-03-31T00:00:00+01:00",
                "endDate": "2026-03-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b2a7a264-f159-469c-a069-a8f787d57938",
                    "datePublished": "2023-09-13T11:58:55+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2023-09-13T13:18:27+01:00"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1e4f84a2-be99-4013-9afa-34713dfb3fc8",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}