Notice Information
Notice Title
GB-Sheffield: British Business Bank - Customer Journey Mapping
Notice Description
British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying: How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and Which internal ('back-stage') processes underpin the delivery of which customer journeys Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-1ca30775-84e3-4f7e-80a4-78b1df52d4d4
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/3b872d88-ec92-4136-a7bf-8179cf1825a6
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79400000 - Business and management consultancy and related services
Notice Value(s)
- Tender Value
- £166,500 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £166,500 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 7 Mar 20232 years ago
- Submission Deadline
- 16 Feb 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 16 Feb 20233 years ago
- Contract Period
- 27 Feb 2023 - 26 Feb 2024 6-12 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRITISH BUSINESS BANK
- Contact Name
- Senior Commercial Manager
- Contact Email
- leila.hodson@british-business-bank.co.uk
- Contact Phone
- 02078985794
Buyer Location
- Locality
- SHEFFIELD
- Postcode
- S1 2GQ
- Post Town
- Sheffield
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE3 South Yorkshire
- Small Region (ITL 3)
- TLE32 Sheffield
- Delivery Location
- Not specified
-
- Local Authority
- Sheffield
- Electoral Ward
- City
- Westminster Constituency
- Sheffield Central
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/3b872d88-ec92-4136-a7bf-8179cf1825a6
7th March 2023 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=765820641
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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