Award

I.T. Service Management Solution

MEDIUS SOFTWARE LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

24 Apr 2023 at 15:20

Award Notice
Tender

06 Jan 2023 at 11:30

Tender Notice
Summary of the contracting process

The Riverside Group Limited (TRGL) is seeking an I.T. Service Management Solution to manage IT and other services. The tender is for helpdesk and support services in the United Kingdom, with a total contract value of GBP 371,090. The procurement method is an open procedure, with the tender period ending on February 3, 2023, and the contract period starting on March 31, 2023, and ending on March 30, 2026.

This tender presents opportunities for businesses, especially SMEs and VCSEs, in the service industry. Companies offering I.T. service management solutions aligned with ITIL best practices would be ideal candidates. The contract offers a chance for growth and collaboration with The Riverside Group Limited in Liverpool, England.

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Notice Information

Notice Title

I.T. Service Management Solution

Notice Description

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management. Additional information: This tender opportunity can be found on RiverSource through the link below: https://riversource.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ViewEvent.aspx?EventID=698&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/93d3ab1c-42dd-4180-88ed-b575d281c3a6
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£371,090 £100K-£500K
Lots Value
Not specified
Awards Value
£241,130 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Apr 20232 years ago
Submission Deadline
3 Feb 2023Expired
Future Notice Date
Not specified
Award Date
6 Jan 20233 years ago
Contract Period
30 Mar 2023 - 30 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MEDIUS SOFTWARE LIMITED
Additional Buyers

RIVERSIDE

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L24 8RF
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Garston
Westminster Constituency
Liverpool Garston

Supplier Information

Number of Suppliers
1
Supplier Name

ALEMBA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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