Award

Tenant Satisfaction Measures (TSM) Survey

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

This public procurement record has 2 releases in its history.

Award

13 Feb 2023 at 14:29

Award Notice
Tender

13 Oct 2022 at 13:55

Tender Notice
Summary of the contracting process

The Royal Borough of Kingston upon Thames has awarded a contract for Tenant Satisfaction Measures (TSM) Survey to Acuity Research & Practice. The procurement process aimed to procure services for TSM surveys to assess housing services for residents which is crucial for meeting regulatory standards. The contract is valued at £70,000 and will run from February 27, 2023, to February 26, 2026.

This contract presents opportunities for market research services firms, especially those experienced in conducting tenant satisfaction surveys. Businesses specialising in housing services consultancy and data analysis would be well-suited to compete. The Royal Borough of Kingston upon Thames seeks to engage with suppliers who can provide independent consultancy services to gather and analyse data to enhance housing services in compliance with upcoming regulatory standards.

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Notice Information

Notice Title

Tenant Satisfaction Measures (TSM) Survey

Notice Description

Kingston upon Thames Council invites Quotations for the provision of TSM (Tenant Satisfaction Measure) Surveys Kingston Council is preparing for the new Housing Regulatory Standards that will come into effect in April 2023 in the form of Tenant Satisfaction Measures (TSM). There are two key objectives with these measures: - To provide tenants with information about how well their landlord is performing - Letting the Housing Regulator know which landlord is failing or performing well. In light of the above, Kingston Council is seeking to procure the services of an independent consultancy to undertake TSM (Tenant Satisfaction Measures) surveys for its 4,000 General Needs Residents, 1,500 leaseholders and 1,000 temporary accommodation residents. This will allow the Council to obtain data/information relating to their perceptions of the Housing Services that they receive. Information gathered and analysed will play an important part in shaping and designing housing services that meet/reflect the needs of our housing residents/customers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1d196d67-b284-4548-ac67-9de9a8f0bf22
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b38f382a-8ee7-421e-9a89-40dd9a4c65c2
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£72,500 Under £100K
Lots Value
Not specified
Awards Value
£70,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20233 years ago
Submission Deadline
26 Oct 2022Expired
Future Notice Date
Not specified
Award Date
10 Feb 20233 years ago
Contract Period
27 Feb 2023 - 26 Feb 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ROYAL BOROUGH OF KINGSTON UPON THAMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGSTON
Postcode
KT1 1EU
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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