Tender

HCC 03/23 - Provision of Herts Help Information Advice Helpline

HERTFORDSHIRE COUNTY COUNCIL - ADULT CARE SERVICES

This public procurement record has 2 releases in its history.

TenderAmendment

20 Jun 2023 at 11:24

Tender

15 Mar 2023 at 11:43

Summary of the contracting process

The Hertfordshire County Council - Adult Care Services has recently awarded the contract for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance schemes. The procurement process involved two lots: Lot 1 focused on the telephone service and Welfare Assistance Scheme split between Stevenage Citizens Advice Bureau and Age UK Herts, while Lot 2 involved Specialist Financial Advice split among different regions. The procurement method was an open procedure (above threshold), with the tender closing on 21st June 2023. The contract period is set to start on 1st September 2023 and end on 31st March 2029.

This tender presents opportunities for businesses in the services sector, particularly those experienced in providing services to the community, administration services, and social work-related services. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable. Businesses interested in geographical service provision across various regions may also find this tender appealing due to the distributed structure of the awarded lots. It's essential for potential tenderers to ensure compliance with the specified closing date and time for tender submissions to be considered for this procurement opportunity.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

HCC 03/23 - Provision of Herts Help Information Advice Helpline

Notice Description

Hertfordshire County Council (the 'Council') went out to procurement for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service, and also the Welfare Assistance Financial advice service which is part of the Hertfordshire Welfare Assistance service. This Procurement is now awarded as follows: Lot No: 1 Title: Lot 1 - Herts Help Telephone Service and Welfare Assistance Scheme Sub-Contractor split: Stevenage Citizens Advice Bureau 51% Age UK Herts 49% Lot No: 2 Title: Lot 2 - Specialist Financial Advice to Prevent Crisis Lead Supplier Stevenage CAB, and whereas this is not exactly Sub-contracted the split between Citizens Advice Bureau areas as follows: Stevenage 23.83% Welwyn Hatfield 17.88% Broxbourne 7.80% Three Rivers 7.47% North Herts 7.38% Watford 7.36% Hertsmere 7.35% Dacorum 7.33% East Herts 6.43% St Albans 5.84% Additional information: This was a one stage procurement process, and has now been awarded. Is a Recurrent Procurement Type? : No

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e784af17-63ca-4957-9130-a05f1a7394ec
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services

98 - Other community, social and personal services


CPV Codes

75100000 - Administration services

75200000 - Provision of services to the community

85300000 - Social work and related services

98300000 - Miscellaneous services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jun 20232 years ago
Submission Deadline
20 Jun 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2023 - 31 Mar 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE COUNTY COUNCIL - ADULT CARE SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HERTFORDSHIRE
Postcode
SG13 8DE
Post Town
Stevenage
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified

Local Authority
East Hertfordshire
Electoral Ward
Hertford Castle
Westminster Constituency
Hertford and Stortford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018-2023-06-20T12:24:32+01:00",
    "date": "2023-06-20T12:24:32+01:00",
    "ocid": "ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-285-7391-HCC2214258",
        "title": "HCC 03/23 - Provision of Herts Help Information Advice Helpline",
        "description": "Hertfordshire County Council (the 'Council') went out to procurement for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service, and also the Welfare Assistance Financial advice service which is part of the Hertfordshire Welfare Assistance service. This Procurement is now awarded as follows: Lot No: 1 Title: Lot 1 - Herts Help Telephone Service and Welfare Assistance Scheme Sub-Contractor split: Stevenage Citizens Advice Bureau 51% Age UK Herts 49% Lot No: 2 Title: Lot 2 - Specialist Financial Advice to Prevent Crisis Lead Supplier Stevenage CAB, and whereas this is not exactly Sub-contracted the split between Citizens Advice Bureau areas as follows: Stevenage 23.83% Welwyn Hatfield 17.88% Broxbourne 7.80% Three Rivers 7.47% North Herts 7.38% Watford 7.36% Hertsmere 7.35% Dacorum 7.33% East Herts 6.43% St Albans 5.84% Additional information: This was a one stage procurement process, and has now been awarded. Is a Recurrent Procurement Type? : No",
        "datePublished": "2023-03-15T11:43:45Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "98300000",
            "description": "Miscellaneous services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "75200000",
                "description": "Provision of services to the community"
            },
            {
                "scheme": "CPV",
                "id": "75100000",
                "description": "Administration services"
            },
            {
                "scheme": "CPV",
                "id": "85300000",
                "description": "Social work and related services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SG13 8DE"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "SG13 8DE"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2023-06-21T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-09-01T01:00:00+01:00",
            "endDate": "2029-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/e784af17-63ca-4957-9130-a05f1a7394ec",
                "datePublished": "2023-03-15T11:43:45Z",
                "format": "text/html",
                "language": "en",
                "dateModified": "2023-06-20T12:24:32+01:00"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-194706",
            "name": "Hertfordshire County Council - Adult Care Services",
            "identifier": {
                "legalName": "Hertfordshire County Council - Adult Care Services"
            },
            "address": {
                "streetAddress": "Pegs Lane, Hertford",
                "locality": "Hertfordshire",
                "postalCode": "SG13 8DE",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Michael Longfellow (HCC)",
                "email": "michael.longfellow@hertfordshire.gov.uk",
                "telephone": "01438 844303"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-194706",
        "name": "Hertfordshire County Council - Adult Care Services"
    }
}