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Multi-model research methods platform for User Research

H M Revenue & Customs

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 11:08

Award Notice
Summary of the contracting process

HM Revenue & Customs bought licences for a multi-method user research platform. The platform is intended to support HMRC’s user research, with the contract covering access through software licences rather than a separately described research service. This is an IT service procurement. Delivery is stated as being in the United Kingdom; the buyer is HM Revenue & Customs. The requirement centres on providing a platform that supports multiple research methods for user research, so it is relevant to software providers offering research tools and licensing, rather than firms whose work is limited to conducting research without supplying the platform.

The procurement is complete and has been awarded to UserTesting Technologies Limited. The award was made on 15 September 2026, and the contract period runs from 16 September 2026 to 15 September 2027. The awarded value is £148,750. HMRC used a selective procedure as a call-off from a framework agreement. The original response deadline was 25 August 2026 at 17:00. The opportunity was identified as suitable for small and medium-sized businesses. No lots or evaluation criteria are stated in the available process information, so the award outcome and framework call-off route are the clearest indicators of how the purchase was made.

For suppliers competing for a comparable requirement from HMRC, the award demonstrates demand for licensed access to a multi-method user research platform, rather than a standalone research consultancy. A credible competitor would need to offer a platform capable of supporting different user research methods and provide licensing arrangements suitable for a public-sector buyer. The selected supplier was identified as a large business, while the opportunity was also marked suitable for SMEs, indicating that smaller platform providers could be relevant if they can meet the buyer’s service and delivery needs. Experience supplying research software to organisations with varied user research requirements would be commercially pertinent. The framework call-off route also makes framework access an important route to competing for this type of purchase.

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Notice Information

Notice Title

Multi-model research methods platform for User Research

Notice Description

Contract for the provision of licences for use of a multi-model research platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f37d2123-c240-45d2-ab28-a3e7648906e3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£148,750 £100K-£500K
Lots Value
Not specified
Awards Value
£148,750 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Sep 20263 weeks ago
Contract Period
16 Sep 2026 - 15 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Postcode Area
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

USERTESTING TECHNOLOGIES LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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