Award

Citizen Event History

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

21 Sep 2020 at 12:24

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) has completed a procurement process for the contract titled "Citizen Event History" aimed at integrating data assets to enhance operational insight. This project falls under the category of Information Technology Services and is valued at £1,690,100. The tender was part of a selective procurement method, specifically a call-off from a framework agreement, with the contract period starting on 14th September 2020 and ending on 31st March 2021. Key dates include the tender's end date of 14th September 2020, and the award date published on 21st September 2020, with the delivery location being in the North East of England, postal code NE98 1YX.

This tender presents significant growth opportunities for small to medium-sized enterprises (SMEs), particularly those specialising in information technology services and data integration solutions. Businesses that can provide innovative approaches to data management and analytics would be well-suited to compete in similar future procurements. The scope of the project underlines the importance of being able to dynamically manage resources and enhance customer experience through effective data utilisation, indicating a market trend towards technology-driven solutions in public sector operations.

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Notice Information

Notice Title

Citizen Event History

Notice Description

DWP are looking to develop new operational insight through integration of data assets. DWP want to bring together data which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1d9ffcca-c0c9-44ea-9b70-a30d48779401
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7cfe7138-a666-4c55-a95d-20abbe57af88
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£1,690,100 £1M-£10M
Lots Value
Not specified
Awards Value
£1,690,100 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20205 years ago
Submission Deadline
13 Sep 2020Expired
Future Notice Date
Not specified
Award Date
13 Sep 20205 years ago
Contract Period
13 Sep 2020 - 31 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
TLC North East (England)
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

SCOTT LOGIC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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