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FHFT - NC - Automated Telephone Appointment Management System

FRIMLEY HEALTH NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

25 Sep 2026 at 07:46

Award Notice
Summary of the contracting process

Frimley Health NHS Foundation Trust bought a cloud-based automated telephone appointment management system for the BSPS network. This is an IT software service, intended to manage appointments through automated telephone interactions. The stated delivery location is in England; the buyer is based in Frimley.

The procurement is complete and the contract was awarded to Voice Connect Limited. The Trust used a selective call-off from a framework agreement. The original estimated value was £161,810; the awarded value was £231,475.20. The award was made on 30 July 2026. The contract period runs from 1 August 2026 to 31 July 2031. The tender deadline was 31 July 2026 at 12:00. No evaluation criteria are stated in the available process details.

For suppliers tracking this buyer’s requirements, the award demonstrates demand for a cloud-based system that automates telephone appointment management across the BSPS network. A credible competitor when this requirement next reaches the market would need to show that its software can support appointment-management workflows through automated telephone services and operate as a cloud-based system. The procurement was handled as a framework call-off, so relevant framework participation would also matter. The buyer marked the opportunity as unsuitable for SMEs and voluntary, community and social enterprises.

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Notice Information

Notice Title

FHFT - NC - Automated Telephone Appointment Management System

Notice Description

Provision of a cloud based automated telephone appointment management system for BSPS network.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e10e3f61-c47a-4ebc-bd9f-703c5e3d5002
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£161,810 £100K-£500K
Lots Value
Not specified
Awards Value
£231,475 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jul 20262 months ago
Contract Period
1 Aug 2026 - 31 Jul 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FRIMLEY HEALTH NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
FRIMLEY
Postcode
GU16 7UJ
Postcode Area
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Surrey Heath
Electoral Ward
Frimley
Westminster Constituency
Surrey Heath

Supplier Information

Number of Suppliers
1
Supplier Name

VOICE CONNECT LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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