Award

GB-Glasgow: 2024-TR-0018 ITIL Service Management Services

STUDENT LOANS COMPANY

This public procurement record has 2 releases in its history.

AwardUpdate

05 Aug 2024 at 14:30

Award Notice
Award

05 Aug 2024 at 14:30

Award Notice
Summary of the contracting process

The Student Loans Company, located in Glasgow, has completed the procurement process for ITIL Service Management Services, specifically helpdesk and support services categorised under CPV 72253000. The tender, identified as BIP880574397 and titled "GB-Glasgow: 2024-TR-0018 ITIL Service Management Services," falls under the services industry and commenced on 1st August 2024, concluding by 31st July 2025. The contract, valued at £528,000, has been awarded to FDM Group Limited. The procurement process did not specify the procurement method and suitability criteria indicated it was open to large-scale enterprises, excluding SMEs and VCSEs.

This tender represents a significant opportunity for suppliers specialising in ITIL Service Management, particularly those experienced in providing robust helpdesk and support services. Businesses with a strong track record in managing ITIL processes can leverage this contract to expand their portfolio and establish a presence within public sector projects. Given the high-value contract and the partnership with a reputable organisation like the Student Loans Company, suitable businesses stand to gain considerable growth by demonstrating their expertise and delivering exceptional service quality.

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Notice Information

Notice Title

GB-Glasgow: 2024-TR-0018 ITIL Service Management Services

Notice Description

NOTE: This notice was updated on 05 August 2024 for the following reason: Optional extension end date 31/07/2026(ITIL Management Services)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/00cdccd1-1fae-4f78-80ea-d28d6deed8db
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£528,000 £500K-£1M
Lots Value
Not specified
Awards Value
£528,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Aug 20241 years ago
Submission Deadline
28 Jul 2024Expired
Future Notice Date
Not specified
Award Date
28 Jul 20241 years ago
Contract Period
31 Jul 2024 - 31 Jul 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY
Contact Name
Jamie Hamilton
Contact Email
jamie_hamilton@slc.co.uk
Contact Phone
01413062000

Buyer Location

Locality
GLASGOW
Postcode
G5 8DF
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Supplier Information

Number of Suppliers
1
Supplier Name

FDM GROUP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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