Award

(Service Now (SaaS) Advisory, Implementation and Support Services

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

17 Nov 2021 at 17:17

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs as the buying organisation, seeking advisory, implementation, and support services for Service Now (SaaS). The tender, classified under Software support services (CPV 72261000), had a value of £250,000 and closed on 31 October 2021. The awarded contract was published on 17 November 2021 and is active until 16 November 2022. The procurement method used was selective, specifically a call-off from a framework agreement, and the delivery is expected in the United Kingdom.

This tender presents significant opportunities for businesses specialising in cloud support services, particularly those with experience in implementing Service Now platforms. Companies that offer software support services, especially larger organisations capable of delivering comprehensive solutions, would be well-positioned to compete in future tenders within this framework. Engaging in such contracts could assist in expanding their portfolio and client base in the public sector.

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Notice Information

Notice Title

(Service Now (SaaS) Advisory, Implementation and Support Services

Notice Description

Gcloud framework call off for cloud support serviced for implementation and support of Service NOw SAAS

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fbf74a35-bb76-4124-85c4-e255912cfaa4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£250,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Nov 20214 years ago
Submission Deadline
31 Oct 2021Expired
Future Notice Date
Not specified
Award Date
10 Nov 20214 years ago
Contract Period
16 Nov 2021 - 16 Nov 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

SERVICE NOW

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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