Tender

Provision of Service Quality Regime (SQR) and Related Services

NORTHERN TRAINS LIMITED (NTL)

This public procurement record has 1 release in its history.

Tender

17 Apr 2024 at 08:40

Tender Notice
Summary of the contracting process

The buying organization, Northern Trains Limited (NTL), has initiated a tender titled "Provision of Service Quality Regime (SQR) and Related Services" in the Auditing services industry category. This selective procurement process involves a negotiated procedure with a tender closing on July 15, 2024. The contract period is set to start on November 2, 2024, and end on November 1, 2027, providing an opportunity for SMEs to participate. The procurement involves delivering a Service Quality Regime to fulfil obligations to the Department of Transport.

This tender by Northern Trains Limited presents opportunities for businesses to provide independent inspections, mystery shopping, and related services across their networks. Suitable businesses should offer expertise in auditing services and technology solutions for service quality management. The contract period allows for potential growth and collaboration with TransPennine Trains Limited, as outlined in the tender documents. Businesses aiming to expand in the auditing services sector should consider bidding for this opportunity to enhance their capabilities and secure long-term partnerships.

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Notice Information

Notice Title

Provision of Service Quality Regime (SQR) and Related Services

Notice Description

London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1f210573-64c0-4492-bef3-c9b394d86d29
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/53e80f62-7cdb-4ca8-863b-96bd078329c2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79212000 - Auditing services

Notice Value(s)

Tender Value
£2,850,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Apr 20241 years ago
Submission Deadline
15 Jul 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Nov 2024 - 1 Nov 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN TRAINS LIMITED (NTL)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO1 6JT
Post Town
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
Not specified
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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