Tender

Out of Hours Call Centre Services

B3 LIVING

This public procurement record has 1 release in its history.

Tender

12 Oct 2021 at 05:05

Tender Notice
Summary of the contracting process

B3 Living is currently conducting a public procurement process to award a Framework Agreement for Out of Hours Call Centre Services. This tender falls within the services category and is specifically classified under the CPV code for call centres. The opportunity is located in Hoddesdon, within the East of England, and the procurement method is an open procedure. The tender period is set to conclude on 30th November 2021, while the contract period will span from 1st February 2022 to 31st January 2026. The total value of the contract is estimated at £200,000.

This tender presents significant opportunities for businesses, particularly those specialising in call centre services, to engage with a public sector client. Small and medium-sized enterprises (SMEs) are encouraged to participate, given the buyer's openness to working with them. Companies with a strong capability in customer service and operational support, particularly in after-hours service provision, may find this an ideal prospect to expand their business in the public sector market.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Out of Hours Call Centre Services

Notice Description

B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/30bc189d-eb93-4d5f-baa4-4bba252f492a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Oct 20214 years ago
Submission Deadline
30 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2022 - 31 Jan 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
B3 LIVING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HODDESDON
Postcode
EN11 8TS
Post Town
Enfield
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Broxbourne
Electoral Ward
Hoddesdon North
Westminster Constituency
Broxbourne

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d-2021-10-12T06:05:04+01:00",
    "date": "2021-10-12T06:05:04+01:00",
    "ocid": "ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP633334815",
        "title": "Out of Hours Call Centre Services",
        "description": "B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand.",
        "datePublished": "2021-10-12T06:05:04+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 200000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-11-30T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-02-01T00:00:00Z",
            "endDate": "2026-01-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/30bc189d-eb93-4d5f-baa4-4bba252f492a",
                "datePublished": "2021-10-12T06:05:04+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-Hoddesdon:-Call-centre./264DKE98YA"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-161374",
            "name": "B3 Living",
            "identifier": {
                "legalName": "B3 Living"
            },
            "address": {
                "streetAddress": "Scania House, 17 Amwell Street",
                "locality": "Hoddesdon",
                "postalCode": "EN11 8TS",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "simon.callier@b3living.org.uk",
                "telephone": "+441992453700"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-161374",
        "name": "B3 Living"
    }
}