Award

ENQ1242 - Complaint Management System

DERBY CITY COUNCIL

This public procurement record has 1 release in its history.

Award

18 May 2026 at 14:44

Award Notice
Summary of the contracting process

Derby City Council has concluded the procurement process for a Complaint Management System, with a focus on servicing the Customer Services and Revenues and Benefits sectors. This project, titled ENQ1242, falls under the Software package and information systems category (CPV code: 48000000) and was executed using a selective procurement method through a framework agreement. The contract, issued for the East Midlands region in the United Kingdom, is valued at £76,851 and covers a contract period from 5th February 2026 to 4th February 2029. The award stage has been completed, with the award status marked as active as of 4th February 2026.

This tender offers substantial growth opportunities for businesses capable of providing robust software solutions. Companies well-suited for such opportunities include those with expertise in developing comprehensive complaint management systems, particularly those with experience in serving public sector clients. Although the procurement was not specifically restricted to SMEs or VCSEs, it nonetheless represents a significant opportunity for large suppliers to strengthen public sector partnerships and enhance their portfolios within the UK software market.

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Notice Information

Notice Title

ENQ1242 - Complaint Management System

Notice Description

Provision of a complaints Management System for Customer Services & Revenues and Benefits Direct Call Off from G-Cloud 14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/73bc7d20-a8f1-4d59-81fd-fd0fad671956
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£76,851 Under £100K
Lots Value
Not specified
Awards Value
£76,851 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 May 20262 weeks ago
Submission Deadline
4 Feb 2026Expired
Future Notice Date
Not specified
Award Date
4 Feb 20264 months ago
Contract Period
5 Feb 2026 - 4 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DERBY CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE1 2FS
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF11 Derby
Delivery Location
TLF East Midlands (England)
Local Authority
Derby
Electoral Ward
Darley
Westminster Constituency
Derby South

Supplier Information

Number of Suppliers
1
Supplier Name

REDACTED FOR CYBER-SECURITY REASONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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