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ServiceNow Unity Integrations

H M Revenue & Customs

This public procurement record has 1 release in its history.

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19 Aug 2026 at 08:25

Award Notice
Summary of the contracting process

HM Revenue & Customs (HMRC) commissioned IT services for the Unity Programme, focused on design, build and implementation readiness for ServiceNow-based case management and knowledge management. The scope covers discovery and design, development of a ServiceNow portal, and configuration for HR, Finance and Procurement case management. It also includes integrations between SAP and ServiceNow environments, identity and access management, testing, knowledge transfer and transition support. This is a technology consulting, software development, integration and support requirement, classified under CPV 72000000. Delivery is in the United Kingdom. The buying organisation is HMRC, the UK government department responsible for administering tax, payments and related public services. The work is categorised as services and is suitable for small and medium-sized enterprises.

The procurement has been awarded and the tender is complete. HMRC used a selective procedure to make a call-off from a framework agreement. Capgemini UK Plc was awarded the contract on 13 August 2026 for £1,417,804, including the stated currency of GBP. The contract period runs from 14 August 2026 to 30 November 2027. The tender submission deadline was 15 July 2026 at 12:00. Evaluation was conducted through the framework call-off process; the published information identifies the procurement route but does not set out separate quality or price weightings. The award is active, and the contract covers the complete ServiceNow Unity integration requirement rather than separate lots or separately awarded packages.

This award demonstrates demand from HMRC for suppliers able to deliver complex ServiceNow transformation rather than isolated software development. A credible competitor for a future requirement of this kind would need joined-up capability across discovery, service design, portal development and configuration of HR, Finance and Procurement case management. Experience integrating ServiceNow with SAP and other ServiceNow environments would be important, alongside identity and access management, testing and implementation readiness. The requirement also favours suppliers that can provide knowledge transfer and transition support, not just technical delivery, and can work across the full service lifecycle. Firms should be able to coordinate multidisciplinary teams, manage dependencies between enterprise platforms, and support public-sector operational change. Its suitability for SMEs indicates that specialist firms or capable delivery partnerships may be relevant, while the selected supplier was a large organisation.

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Notice Information

Notice Title

ServiceNow Unity Integrations

Notice Description

HM Revenue & Customs (HMRC) has awarded a contract for the design, build and implementation readiness of ServiceNow-based case management and knowledge management capabilities for the Unity Programme. The services include discovery and design activities, ServiceNow portal development, HR, Finance and Procurement case management configuration, platform integrations with SAP and ServiceNow environments, identity and access management capabilities, testing, knowledge transfer and transition support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2781660c-f048-419e-97c7-09e81ff45117
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,417,804 £1M-£10M
Lots Value
Not specified
Awards Value
£1,417,804 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Aug 20261 weeks ago
Submission Deadline
15 Jul 2026Expired
Future Notice Date
Not specified
Award Date
13 Aug 20262 weeks ago
Contract Period
14 Aug 2026 - 30 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Postcode Area
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

Capgemini UK plc

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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