Award

Cambridgeshire County Council Cambridgeshire Lifeline Project Alarm Receiving Centre

CAMBRIDGESHIRE COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

03 Sep 2020 at 09:42

Award Notice
Tender

28 May 2020 at 14:00

Tender Notice
Summary of the contracting process

Cambridgeshire County Council is undertaking the Cambridgeshire Lifeline Project, which entails commissioning an Alarm Receiving Centre (ARC) for 24/7 monitoring of digital telecare alarms. This procurement is classified under health and social work services and utilises an open procedure for tendering. The tender was published on 28th May 2020, with a submission deadline of 30th June 2020. The contract, valued at £210,600, will commence on 1st October 2020 and will span four years, concluding on 30th September 2024. The intended service covers the region of Cambridgeshire, targeting a range of client groups across all age demographics.

This tender presents significant opportunities for businesses involved in telecare services, particularly those offering monitoring and response systems or call centre operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate, as their agility and community-focused services could align well with the project’s goals of improving customer experience and service provision for Lifeline customers. Companies with expertise in digital technology, care services, or telecommunication are well positioned to compete for this contract.

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Notice Information

Notice Title

Cambridgeshire County Council Cambridgeshire Lifeline Project Alarm Receiving Centre

Notice Description

Cambridgeshire County Council is seeking to commission an Alarm Receiving Centre (ARC) to monitor digital telecare alarms 24/7/365 and to instigate an appropriate response. This specification is a framework with three lots: -Lot 1 Provision of monitoring telecare alarms 24/7/365. Main provision that is expected to be operational from start to end of the contract -Lot 2 Provision of outbound calling service (See section 17). May be instigated during the period of the contract by completing a mutually agreed Order Form -Lot 3 Provision of monitoring service for deviations in daily activity (See section 17). May be instigated during the period of the contract by completing a mutually agreed Order Form An exciting project is in progress where the Technology Enabled Care Service (TEC) is planning to provide Lifelines to improve the customer experience. The TEC service is provided by Cambridgeshire County Council who provide standalone telecare and additional peripherals for Lifelines. Currently there are numerous Lifeline providers in the Cambridgeshire area and this necessitates a customer interacting with two agencies to achieve a comprehensive telecare solution. The aims of the project are: -To simplify the service provision for new Lifeline Customers -To simplify the processes for the TEC Team -To prepare for the digital switchover and minimise risks for Customers -To make full use of the potential of using digital technology -To make greater use of activation histories to deliver responsive services -To enhance preventative outcomes of TEC The new service would cover the geographical area of Cambridgeshire; would work with all age groups; children, adults and older people and with all client groups; physical disability, mental health, learning disability, sensory impairment and multiple conditions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-20e0ed04-563c-4bc8-8906-5570841e12f0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4d2d7f4-ef6d-4869-967c-65845b2b2965
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79512000 - Call centre

85000000 - Health and social work services

Notice Value(s)

Tender Value
£210,600 £100K-£500K
Lots Value
Not specified
Awards Value
£160,600 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20205 years ago
Submission Deadline
29 Jun 2020Expired
Future Notice Date
Not specified
Award Date
21 Aug 20205 years ago
Contract Period
29 Aug 2020 - 1 Sep 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAMBRIDGESHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBRIDGE
Postcode
CB3 0AP
Post Town
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Cambridge
Electoral Ward
Castle
Westminster Constituency
Cambridge

Supplier Information

Number of Suppliers
1
Supplier Name

ASTRALINE - PART OF JOHNNIE JOHNSON HOUSING TRUST

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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