Award

Contract Award for Freshworks ITSM Software

ROYAL BOROUGH OF KENSINGTON AND CHELSEA

This public procurement record has 1 release in its history.

Award

26 Jan 2026 at 14:30

Award Notice
Summary of the contracting process

The Royal Borough of Kensington and Chelsea has completed the procurement process for a contract titled "Contract Award for Freshworks ITSM Software," in the software package and information systems industry category. This contract is intended for ITSM software provision and was awarded as of 24th November 2025. The procurement process has reached the Award stage with the contract period set to commence on 1st January 2026 and conclude on 1st January 2030. The procurement covers a broad geographical scope including the British Overseas Territories, Channel Islands, Europe, Isle of Man, the rest of the world, and the United Kingdom. With a total value of £340,000, this represents a substantial investment in digital solutions for the contracting authority.

This tender offers significant growth opportunities for companies operating in the information technology and software services sectors, particularly those with capabilities in IT service management (ITSM) solutions. The process was conducted through a procedure categorized as "Other –" and caters more towards larger enterprises, given the award to Freshworks Inc, a large-scale company. However, it also highlights potential opportunities for voluntary, community and social enterprises (VCSEs) with its suitability criteria accommodating such entities. Engaging with this contracting authority could pave the way for future partnerships in public sector digital transformation projects.

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Notice Information

Notice Title

Contract Award for Freshworks ITSM Software

Notice Description

The provision of ITSM Software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ffd83b7e-74a2-4462-8b9e-f3bb689f62d9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£340,000 £100K-£500K
Lots Value
Not specified
Awards Value
£340,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jan 20264 weeks ago
Submission Deadline
24 Nov 2025Expired
Future Notice Date
Not specified
Award Date
24 Nov 20253 months ago
Contract Period
1 Jan 2026 - 1 Jan 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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