Notice Information
Notice Title
Enhanced customer service training
Notice Description
The Financial Ombudsman Service has a requirement for 2 training providers to support the delivery of enhanced customer service training initiatives. The primary focus will be for call handling training; with further requirements for other customer service related training e.g. persuading and influencing. These events may be delivered as standalone workshops, or part of a development programme at our London and Coventry locations.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-21f8c9ce-bdf7-4147-b2f7-ea0975a67ebc
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/3ba883e2-2630-471b-9f41-afefaf1cc833
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
80 - Education and training services
-
- CPV Codes
80000000 - Education and training services
80500000 - Training services
80521000 - Training programme services
80570000 - Personal development training services
Notice Value(s)
- Tender Value
- £200,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 Apr 20196 years ago
- Submission Deadline
- 16 May 2019Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 16 Jun 2019 - 31 May 2021 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FINANCIAL OMBUDSMAN SERVICE
- Contact Name
- Not specified
- Contact Email
- procurement.enquiries@financial-ombudsman.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E14 9SR
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- TLI London
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Canary Wharf
- Westminster Constituency
- Poplar and Limehouse
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/3ba883e2-2630-471b-9f41-afefaf1cc833
26th April 2019 - Opportunity notice on Contracts Finder -
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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