Award

Provision of Telephony Software System- Cloud Contact Centre

FOLKESTONE AND HYTHE DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

Award

16 Jan 2025 at 13:59

Award Notice
Award

16 Jan 2025 at 13:56

Award Notice
Summary of the contracting process

Folkestone and Hythe District Council has awarded a contract titled "Provision of Telephony Software System- Cloud Contact Centre" under the industry category of Radio, television, communication, telecommunication, and related equipment, with additional classifications in Software package and information systems (CPV codes: 32000000 and 48000000). The procurement process, initiated via a Direct Award as part of the CCS Framework Network Services 3 (RM6116 Lot 4c), reached the award stage on 16 January 2025. The contract, valued at £336,800, is scheduled to commence on 28 October 2025 and conclude on 27 October 2027, covering various regions including the North East, North West, and London, among others, within the United Kingdom.

This tender presents significant business growth opportunities for SMEs and VCSEs specialising in telecommunication and software systems. Businesses well-suited to compete include those with expertise in providing advanced telephony software solutions and those capable of delivering reliable cloud contact centre services. Participation in this contract can expand business networks, enhance industry standing, and provide substantial revenue through long-term service provision to Folkestone and Hythe District Council.

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Notice Information

Notice Title

Provision of Telephony Software System- Cloud Contact Centre

Notice Description

The provision of telephone software system \r \r Procured (Direct Award) via CCS Framework Network Services 3 (RM6116 Lot 4c)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2233f901-fea6-4a9f-ab68-615f10259d1b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7c85c27f-5883-475d-8791-8c74505a6083
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£336,800 £100K-£500K
Lots Value
Not specified
Awards Value
£336,800 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jan 20251 years ago
Submission Deadline
3 Jan 2025Expired
Future Notice Date
Not specified
Award Date
16 Jan 20251 years ago
Contract Period
28 Oct 2025 - 27 Oct 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FOLKESTONE AND HYTHE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
FOLKESTONE
Postcode
CT20 2QY
Post Town
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Folkestone and Hythe
Electoral Ward
Folkestone Central
Westminster Constituency
Folkestone and Hythe

Supplier Information

Number of Suppliers
1
Supplier Name

AMILLAN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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