Tender

STAR (Survey of Tenants and Residents) Survey Programme

ABRI

This public procurement record has 3 releases in its history.

TenderAmendment

21 Jul 2021 at 16:43

Tender Notice
TenderAmendment

21 Jul 2021 at 16:43

Tender Notice
Tender

05 Jul 2021 at 21:58

Tender Notice
Summary of the contracting process

Abri, located in Southampton, is currently in the tender stage of the STAR (Survey of Tenants and Residents) Survey Programme procurement process. This initiative aims to gather tenant feedback to enhance customer satisfaction, with a target contract value of £120,000 over a potential six-year period, starting from October 2021 to September 2023. The tender period will conclude on 5th August 2021, and the procurement follows an open procedure, designed for above-threshold contracts in the services category, specifically focusing on market and economic research.

This procurement opportunity is well-suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in market and social research services. Companies that can effectively conduct telephone surveys and analyse customer satisfaction data may find this contract especially beneficial. Engaging in this programme can bolster business growth by establishing a strong collaborative partnership with a prominent housing association dedicated to improving tenant experiences.

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Notice Information

Notice Title

STAR (Survey of Tenants and Residents) Survey Programme

Notice Description

Abri are seeking the provision of the STAR (Survey of Tenants and Residents) Survey programme. Abri has a target of achieving 100% customer satisfaction by putting our customers at the heart of what we do. As part of this we need to understand how satisfied or dissatisfied our customers are with our service. The customer feedback programme will include telephone surveys each year of a random representative sample of our tenants and owners, using the standard STAR survey. Additional information: https://in-tendhost.co.uk/abri/aspx/Home Indicative annual contract value PS20,000 GBP based on a 2 year initial contract with 4x up to 12 month extensions - a maximum contract value of PS120,000 GBP. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-22bf5f3b-587e-423e-ba1c-698ec1082e18
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cae64098-798f-4ab6-9c45-1018ca489cbb
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

79310000 - Market research services

79315000 - Social research services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20214 years ago
Submission Deadline
5 Aug 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2021 - 30 Sep 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ABRI
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO50 6AD
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
Not specified
Local Authority
Eastleigh
Electoral Ward
Eastleigh North
Westminster Constituency
Eastleigh

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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