Tender

Consultancy support on developments for Salesforce Customer and Relationship Management

BRITISH COUNCIL(THE)

This public procurement record has 1 release in its history.

Tender

07 Mar 2019 at 10:48

Tender Notice
Summary of the contracting process

The British Council is currently seeking consultancy support for the development of its Salesforce Customer Relationship Management (CRM) system. The procurement process is in the active tender stage, with the title "Consultancy support on developments for Salesforce Customer and Relationship Management." This opportunity falls under the services category, specifically relating to customer relation management software development services. The tender period is set to conclude on 28th March 2019, and the contract is expected to commence on 16th April 2019, running until 31st October 2019. Bids should be submitted through the British Council's procurement portal, located in Manchester, England.

This tender presents a significant opportunity for businesses specialising in CRM system development, consultancy services, and software integration. Companies with expertise in Salesforce, particularly those that can provide solutions for archiving, marketing integration, cloud telephony, or data management, would be well-positioned to compete. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the open procurement method is suitable for fostering competitive bids and innovation in service delivery.

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Notice Information

Notice Title

Consultancy support on developments for Salesforce Customer and Relationship Management

Notice Description

At the heart of the British Council's success is customer and relationship management ("CRM"). This has a significant impact on our culture, teams, internal and external approaches, as well as 'systems' elements including: knowledge management, contact management, customer data, sales & marketing, and evidence which drives new product specification. We are now seeking specialist consultancy advice on the following range of topics in relation to further developments in the implementation of Salesforce CRM at the British Council: * An archiving solution * Developing a Business Case for the introduction of Marketing Cloud / Pardot, and Google Analytics * A proposal / pilot for Office 365 integration * Input into requirements for a procurement exercise pilot for a Cloud Telephony solution for customer service, from the perspective of its integration with Salesforce CRM * Campaign functionality Additional information: Please register an account on the British Council procurement portal: https://in-tendhost.co.uk/britishcouncil/aspx/Home Once you have an account you will be able to express an interest in this tender, the tender pack will then be available to download.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-22cad9ef-2261-4751-a9b0-4f47675d61e8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c044f170-0b35-4e05-bfbb-90c762b03e1a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Mar 20196 years ago
Submission Deadline
28 Mar 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Apr 2019 - 31 Oct 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL(THE)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 6BB
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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