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Storm UC Content Guru

Sussex Partnership NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

24 Sep 2026 at 11:23

Award Notice
Summary of the contracting process

Sussex Partnership NHS Foundation Trust procured a standalone Storm UC contact-centre service from Content Guru. The requirement is for contact-centre services, delivered for the Trust in Worthing, West Sussex. The procurement is a service contract rather than a purchase of goods or works. The available description identifies the platform and the contact-centre purpose, but does not set out further operational tasks or service features. This requirement may be relevant to providers of contact-centre platforms and services, particularly those able to support NHS organisations.

The procurement is complete and was awarded to Wavenet Limited. The Trust used a selective procedure, making a call-off from a framework agreement. The award date was 18 September 2026. The awarded contract value is £257,677.10. The contract period runs from 1 October 2026 to 30 September 2029. The original submission deadline was 14 September 2026. The procurement was categorised as a service, and the recorded suitability assessment marked it unsuitable for SMEs and voluntary, community and social enterprises. No evaluation criteria are recorded, so the basis on which bids were compared cannot be described.

For suppliers that did not win, this award demonstrates that Sussex Partnership NHS Foundation Trust buys a standalone Storm UC contact-centre service through a framework call-off. A credible competitor when this requirement next returns to market would need to provide the relevant contact-centre platform and service capability, and be able to deliver for an NHS trust. The selected provider, Wavenet Limited, is recorded as a large business, while the procurement was marked unsuitable for SMEs and voluntary, community and social enterprises; this indicates the buyer’s stated suitability position, rather than a specific technical or accreditation threshold. The description does not identify required integrations, support levels, staffing, service volumes or certifications, so no more specific capability requirements can be inferred.

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Notice Information

Notice Title

Storm UC Content Guru

Notice Description

Storm UC Content Guru standalone contract for contact centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-230d2f17-e77b-4fb0-8d5d-d2c99d8d4d69
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9f5a0192-38b5-4ab7-aede-b65e65d7db93
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£257,677 £100K-£500K
Lots Value
Not specified
Awards Value
£257,677 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Sep 20262 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Sussex Partnership NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORTHING
Postcode
BN11 1HS
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
Not specified
Local Authority
Worthing
Electoral Ward
Central
Westminster Constituency
Worthing West

Supplier Information

Number of Suppliers
1
Supplier Name

WAVENET LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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