Award

Provision of COVID 19 Vaccine Certification Service

DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 1 release in its history.

Award

03 Sep 2021 at 15:43

Summary of the contracting process

The Department of Health and Social Care is seeking to award a contract for the "Provision of COVID 19 Vaccine Certification Service", which falls under the call centre services category. This procurement process has now transitioned to the award stage, having completed the tender period that ended on 16 May 2021. The contract is valued at £25 million and is set to commence on 17 May 2021, running for an initial term of eight months with an option for a six-month extension. The delivery location for this service is London, United Kingdom, and the procurement method used was selective, involving a call-off from an existing framework agreement.

This tender presents substantial opportunities for businesses involved in call centre services, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Companies equipped to handle high-volume customer interactions, particularly in health-related contexts, would be well-suited to compete for this contract. Engaging in this procurement could lead to valuable experience in public sector contracts, establishing a footprint in the healthcare industry, and potential long-term partnerships with the Department of Health and Social Care.

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Notice Title

Provision of COVID 19 Vaccine Certification Service

Notice Description

Please note that this publication is for Transparency purposes only. The Department of Health and Social Care (DHSC) were seeking to award a Contract for call centre services for the provision of COVID-19 Vaccine certification services for an eight (8) month period with an option to extend for six (6) months.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2339f7cb-3562-47b5-af22-ed1a2abb90c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d0fa255b-cb3a-4de6-bbc5-03627ccfab0f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£25,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£25,000,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20214 years ago
Submission Deadline
15 May 2021Expired
Future Notice Date
Not specified
Award Date
16 May 20214 years ago
Contract Period
16 May 2021 - 17 Jan 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLI London

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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