Award

Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

SOCIAL WORK ENGLAND

This public procurement record has 1 release in its history.

Award

19 Nov 2021 at 14:52

Award Notice
Summary of the contracting process

Social Work England is seeking a supplier for a Service Desk Solution to manage IT-related incidents for its staff. The procurement process, classified under software package and information systems, has reached the award stage following a selective tender method. The contract, valued at £42,000, was awarded to Freshworks Inc. with an active status as of 11 November 2021. The contract period runs from 12 November 2021 to 11 November 2023. The procurement took place in Sheffield, UK, with the tender period closing on 30 September 2021.

This tender presents a significant opportunity for software solution providers, particularly those focusing on IT service management. Small to medium-sized enterprises (SMEs) are encouraged to consider competing, as the process is accessible to them. Businesses with experience in providing IT support and service desk solutions will be well-positioned to participate in future procurement activities related to similar services for public sector organisations.

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Notice Information

Notice Title

Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

Notice Description

Social Work England are seeking a supplier for the provision of a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dda086e1-e1d9-41b3-9549-fb01660e5aa8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£42,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20214 years ago
Submission Deadline
30 Sep 2021Expired
Future Notice Date
Not specified
Award Date
11 Nov 20214 years ago
Contract Period
12 Nov 2021 - 11 Nov 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL WORK ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S3 8JY
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
Not specified
Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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