Notice Information
Notice Title
Customer Service Platform
Notice Description
Replacement customer service system was required and G Cloud 11 - RM1557 was utilised in order to purchase the most appropriate solution.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-2373ac10-9139-4b0b-a4f1-58a08efd097c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d30e458e-e58d-4ba7-805e-2bf3174d3834
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48445000 - Customer Relation Management software package
79342300 - Customer services
Notice Value(s)
- Tender Value
- £196,635 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £196,635 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Feb 20215 years ago
- Submission Deadline
- 25 Sep 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 30 Nov 20205 years ago
- Contract Period
- 14 Dec 2020 - 12 Dec 2022 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BASINGSTOKE & DEANE BOROUGH COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BASINGSTOKE
- Postcode
- RG21 4AH
- Post Town
- Reading
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ37 North Hampshire
- Delivery Location
- TLJ South East (England)
-
- Local Authority
- Basingstoke and Deane
- Electoral Ward
- Eastrop & Grove
- Westminster Constituency
- Basingstoke
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d30e458e-e58d-4ba7-805e-2bf3174d3834
23rd February 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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