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Voice Recording Maintenance

LONDON AMBULANCE SERVICE

This public procurement record has 1 release in its history.

Award

03 Jul 2026 at 08:53

Award Notice
Summary of the contracting process

The London Ambulance Service has recently concluded a selective procurement process for their "Voice Recording Maintenance" requirement, classified under communications system maintenance services. The procurement was managed via a call-off from the Pan London ICT framework. The awarded contract is for the provision of 24/7 support for the Trust’s call recording system. The procurement process is now in the award stage, with British Telecommunications Public Limited Company being the awarded supplier. The contract, valued at £197,473.33, commenced on 1st April 2026 and will run until 31st March 2027. The services will be delivered in London, specifically at the London Ambulance Service's premises located at 220 Waterloo Road, SE1 8SD, United Kingdom.

This tender offers notable business growth opportunities for large-scale enterprises specialising in communications maintenance services. Although the opportunity was not deemed suitable for SMEs or VCSEs, it underscores the importance of having robust experience in framework agreements and the delivery of critical systems maintenance. Businesses already operating under or familiar with the ICT framework can leverage their existing infrastructure and expertise to enhance their service offerings, positioning themselves as preferred partners for similar future ventures with public health institutions.

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Notice Information

Notice Title

Voice Recording Maintenance

Notice Description

Provision of 24/7 support for the Trusts call recording system. Awarded under the Pan London ICT framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-23cd4de7-8706-4c0f-ae45-f67d2c601f17
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ed74c59e-11f6-4aee-979e-3d2529a40bc7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334400 - Communications system maintenance services

Notice Value(s)

Tender Value
£197,473 £100K-£500K
Lots Value
Not specified
Awards Value
£197,473 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jul 20261 weeks ago
Submission Deadline
28 Feb 2026Expired
Future Notice Date
Not specified
Award Date
2 Jul 20261 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON AMBULANCE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8SD
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLI London
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS PUBLIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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