Award

HCT - RingCentral RingCX Call Center Services

HERTFORDSHIRE COMMUNITY NHS TRUST

This public procurement record has 1 release in its history.

Award

26 Jun 2024 at 08:52

Award Notice
Summary of the contracting process

The Hertfordshire Community NHS Trust has awarded a contract for IT software package services to replace the contact centre at Robertson House. The contract value is £100,000 GBP, with a contract period starting on February 19, 2024, and ending on February 18, 2027. The tender period ended on January 29, 2024. The buying organisation is the Hertfordshire Community NHS Trust located in Welwyn Garden City, England. The procurement stage is marked as 'Award' with the procurement method details stated as 'Other'. The industry category for the tender is goods.

This awarded tender provides business growth opportunities for companies in IT software services. Businesses specialising in contact centre solutions and IT software packages are well-suited to compete. The contract, awarded to RINGCENTRAL UK LTD, signifies potential partnerships for similar future projects. Suppliers aiming to collaborate with public sector organisations in the IT sector should explore such opportunities to expand their business presence and capabilities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

HCT - RingCentral RingCX Call Center Services

Notice Description

Hertfordshire Community NHS Trust award for Build, installation and license costs to replace the contact centre for HCTs Single point of access Hub at Robertson House.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/35d60aa9-6239-49a6-a571-51f5837ce638
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jun 20241 years ago
Submission Deadline
29 Jan 2024Expired
Future Notice Date
Not specified
Award Date
19 Feb 20242 years ago
Contract Period
19 Feb 2024 - 18 Feb 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE COMMUNITY NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WELWYN GARDEN CITY
Postcode
AL8 6NS
Post Town
St Albans
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Welwyn Hatfield
Electoral Ward
Handside
Westminster Constituency
Welwyn Hatfield

Supplier Information

Number of Suppliers
1
Supplier Name

RINGCENTRAL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737-2024-06-26T09:52:26+01:00",
    "date": "2024-06-26T09:52:26+01:00",
    "ocid": "ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-2445600D0O000000rwimUAA",
        "title": "HCT - RingCentral RingCX Call Center Services",
        "description": "Hertfordshire Community NHS Trust award for Build, installation and license costs to replace the contact centre for HCTs Single point of access Hub at Robertson House.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48517000",
            "description": "IT software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "AL7 1BW"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2024-01-29T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-02-19T00:00:00Z",
            "endDate": "2027-02-18T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-CFS-219176",
            "name": "Hertfordshire Community NHS Trust",
            "identifier": {
                "legalName": "Hertfordshire Community NHS Trust"
            },
            "address": {
                "streetAddress": "Gate House, Fretherne Road",
                "locality": "Welwyn Garden City",
                "postalCode": "AL8 6NS",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Sophie Rider",
                "email": "sophie.rider@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-287254",
            "name": "RINGCENTRAL UK LTD",
            "identifier": {
                "legalName": "RINGCENTRAL UK LTD"
            },
            "address": {
                "streetAddress": "85 Uxbridge Road, 4th Floor W5 5TH"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-219176",
        "name": "Hertfordshire Community NHS Trust"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-24000dd5-1f29-4c5c-9915-f6b13fbd8737-1",
            "status": "active",
            "date": "2024-02-19T00:00:00Z",
            "datePublished": "2024-06-26T09:52:26+01:00",
            "value": {
                "amount": 100000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-287254",
                    "name": "RINGCENTRAL UK LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-02-19T00:00:00Z",
                "endDate": "2027-02-18T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/35d60aa9-6239-49a6-a571-51f5837ce638",
                    "datePublished": "2024-06-26T09:52:26+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}