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ServiceNow Professional Services P1

Met Office

This public procurement record has 1 release in its history.

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18 Aug 2026 at 13:17

Award Notice
Summary of the contracting process

The Met Office procured ServiceNow professional services to scope phase one of creating and implementing a new customer portal. This is a software consultancy services requirement, covering professional advice and delivery support around the ServiceNow platform rather than the supply of software alone. The work is for the Met Office, based on Fitzroy Road in Exeter, and is to be delivered in the South West of England. The requirement sits within the public sector’s digital and customer-service technology market. It is relevant to businesses providing ServiceNow consultancy, portal design and implementation support, particularly those able to work with a public-sector organisation on the definition and early delivery of a new customer-facing digital service.

The procurement has been completed and the contract was awarded to Computacenter (UK) Limited. The award date was 6 August 2026, for £122,170.40 including the stated currency of GBP. The contract runs from 6 August 2026 to 10 September 2026. The requirement was handled as a selective procurement using a call-off from a framework agreement, rather than a standalone open competition. The tender’s estimated value was also £122,170.40. The recorded evaluation basis is the selection of a supplier for this ServiceNow professional-services requirement, covering phase-one scoping for the new customer portal. The opportunity was identified as suitable for small and medium-sized enterprises, while participation was not reserved for voluntary, community or social enterprises.

Although this contract has been awarded, it provides a useful indication of the Met Office’s demand for specialist ServiceNow capability. A credible future competitor would need demonstrable experience in ServiceNow professional services, especially scoping and shaping new customer portals before implementation. Relevant strengths include requirements discovery, service and user-journey analysis, portal architecture, implementation planning and the ability to translate an organisation’s operational needs into a deliverable digital service. Suppliers should also be able to work within a public-sector environment and understand the governance, stakeholder coordination and assurance expected for customer-facing technology. The use of a framework call-off shows that access to an appropriate framework route may be commercially important. The requirement was considered suitable for SMEs, so specialist smaller consultancies may be well placed where they can evidence the necessary ServiceNow expertise and delivery discipline.

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Notice Information

Notice Title

ServiceNow Professional Services P1

Notice Description

Requirement for ServiceNow professional services for creation and implementation of a new customer portal, phase one - scoping.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-243c1f14-c51f-496e-a3ad-517cec87b28b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3b828e8a-a097-4547-a200-66dced0ed6d0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72266000 - Software consultancy services

Notice Value(s)

Tender Value
£122,170 £100K-£500K
Lots Value
Not specified
Awards Value
£122,170 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
5 Aug 2026Expired
Future Notice Date
Not specified
Award Date
6 Aug 20263 weeks ago
Contract Period
6 Aug 2026 - 10 Sep 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Met Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX1 3PB
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Pinhoe
Westminster Constituency
Exmouth and Exeter East

Supplier Information

Number of Suppliers
1
Supplier Name

Computacenter (UK) Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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