Award

2023-045 Domestic Consumer Standards Research

OFGEM

This public procurement record has 1 release in its history.

Award

11 Aug 2023 at 16:45

Award Notice
Summary of the contracting process

The public procurement process for the contract titled "2023-045 Domestic Consumer Standards Research" is being conducted by Ofgem, a contracting authority located in London, England. The industry category for this contract is market research services. The procurement stage is in the award phase with a contract value of 33,900 GBP. The contract period is from May 10, 2023, to August 9, 2023, with a tender deadline on January 1, 2023.

This tender opportunity, led by Ofgem, presents a chance for businesses in the market research and consultancy services sector looking to provide qualitative insights to inform policy decisions. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this open procedure contract, which aims to shape policy decisions regarding consumer standards for energy suppliers in the UK.

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Notice Information

Notice Title

2023-045 Domestic Consumer Standards Research

Notice Description

As part of the Consumer Standards policy workstream to improve customer service, a decision needs to be made on what supplier licence changes to make ahead of winter 2023, in order to improve customer service standards in key prioritised areas. Changes to licence conditions for energy suppliers will increase their costs, so it is important to understand consumer views on what options being considered are likely to have the biggest positive benefit for them. The top line findings must be played back to the policy team within the Authority by mid-June to inform policy decisions. Ofgem require rapidly assimilated qualitative insight to understand: What do consumers think about each of the policy options being considered to improve contact ease with their supplier, when they are struggling to pay their bills? How consumers view each of the policy options being considered to improve the advice and support offered by energy suppliers for those struggling to pay their bills? If there are any expectations, what good looks like or needs that are not being factored in, to improve the opitons under consideration? If there are any other options consumers believe should be considered? The Authority propose to do this via (1) x24 depth interviews and (2) x2 mini-focus groups across GB with a cross section of customers to provide qualitative insights that can shape policy decision making. The Authority require rapidly assimilated and fully analysed qualitative insight to inform policy decisions on consumer standards ahead of Statutory Consultation on changes to make to energy supplier licences.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-244cbab2-5981-4510-8c39-9f0ac002e294
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cb7fef48-8338-4f9e-b0d3-1774ab3f74b2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73210000 - Research consultancy services

79310000 - Market research services

Notice Value(s)

Tender Value
£33,900 Under £100K
Lots Value
Not specified
Awards Value
£33,900 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20232 years ago
Submission Deadline
1 Jan 2023Expired
Future Notice Date
Not specified
Award Date
8 May 20232 years ago
Contract Period
9 May 2023 - 9 Aug 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFGEM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CM MONITOR (THINKS INSIGHT AND STRATEGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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