Award

Contact Centre Services for UKVI

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

01 Feb 2017 at 09:14

Award Notice
Summary of the contracting process

The Crown Commercial Service has completed a tender for the provision of Contact Centre Services for UK Visas and Immigration, part of the Home Office. This procurement falls under the industry category of Postal and Telecommunications Services, with activities covering regions including the United Kingdom and British Overseas Territories. The tender period closed on 26th September 2016, and the contract was officially awarded on 9th January 2017, with a contract duration running from 6th April 2017 to 5th April 2019. The procurement process followed an 'Other' method.

This tender presents significant opportunities for businesses specialising in telecommunications services to enhance their market presence. Competitors that are well-suited to pursue this contract include large service providers capable of managing extensive customer interaction platforms and those with expertise in delivering high-quality support for governmental entities. Engaging in such tenders can lead to valuable experience and strengthen relationships with public sector clients, which could further generate future business prospects.

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Notice Information

Notice Title

Contact Centre Services for UKVI

Notice Description

Provision of contact centre services to UK Visas and Immigration (part of the Home Office)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a503da92-8232-4eae-9876-734a95b25925
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20179 years ago
Submission Deadline
26 Sep 2016Expired
Future Notice Date
Not specified
Award Date
9 Jan 20179 years ago
Contract Period
5 Apr 2017 - 5 Apr 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

SITEL

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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