Award

Customer Experience Management (CXM) System

WEST NORTHAMPTONSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

26 Jul 2022 at 13:01

Award Notice
Summary of the contracting process

The public procurement process involved in the award of the Customer Experience Management (CXM) System was conducted by West Northamptonshire Council, located in Northampton, England. The procurement process is classified under the software package and information systems industry, with a total contract value of £600,000. This contract was awarded through a selective procurement method, specifically a call-off from the G-Cloud 12 Framework, and carries a contract term of 24 months starting from 18 May 2022, with options to extend for an additional 24 months. The tender period concluded on 17 May 2022.

This contract presents substantial growth opportunities for small and medium-sized enterprises (SMEs) that specialise in software solutions and customer experience management systems. Businesses that possess the capability to deliver robust customer information systems and have experience working within public sector frameworks will be particularly well-suited to compete in future tenders. As public organisations increasingly focus on enhancing customer engagement, there is a growing demand for innovative service providers in the software sector.

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Notice Information

Notice Title

Customer Experience Management (CXM) System

Notice Description

To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry. Additional information: Contract has been awarded via the G-Cloud 12 Framework and carries a term length of 24months with two options to extend of 12 months x 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-25861bb8-ae1e-4d58-97d4-4979165c2d3d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/675c9503-e2c4-4b32-a196-83a7d51eb30d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
£593,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jul 20223 years ago
Submission Deadline
17 May 2022Expired
Future Notice Date
Not specified
Award Date
17 May 20223 years ago
Contract Period
17 May 2022 - 17 May 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST NORTHAMPTONSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHAMPTON
Postcode
NN1 1ED
Post Town
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
TLF East Midlands (England)
Local Authority
West Northamptonshire
Electoral Ward
Castle
Westminster Constituency
Northampton North

Supplier Information

Number of Suppliers
1
Supplier Name

JADU CREATIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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