Notice Information
Notice Title
WHC - Call Monitoring and Out of Hours Call Centre
Notice Description
Welwyn Hatfield Borough Council invites Tenders for the provision of a Call Monitoring and Out of Hours Call Centre. The Services comprise of 24 Call Centre Operation to support the Lifeline Service available to tenants of the borough and an out of hours call centre (evenings, weekends and bank holidays) to support other Council services. Additional information: Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-25e1f846-4e08-42e4-893d-cd8b6ef28f53
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/157942ea-f842-4ac6-8564-5df84ec6522b
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
85 - Health and social work services
-
- CPV Codes
79512000 - Call centre
85311100 - Welfare services for the elderly
Notice Value(s)
- Tender Value
- £900,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 3 Dec 20214 years ago
- Submission Deadline
- 14 Jan 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 3 Oct 2022 - 2 Oct 2025 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WELWYN HATFIELD BOROUGH COUNCIL
- Contact Name
- Andrew Harper (WHBC)
- Contact Email
- a.harper@welhat.gov.uk
- Contact Phone
- +44 1707357371
Buyer Location
- Locality
- HERTS
- Postcode
- AL8 6AE
- Post Town
- St Albans
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH26 North and East Hertfordshire
- Delivery Location
- Not specified
-
- Local Authority
- Welwyn Hatfield
- Electoral Ward
- Handside
- Westminster Constituency
- Welwyn Hatfield
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/157942ea-f842-4ac6-8564-5df84ec6522b
3rd December 2021 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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