Tender

Contract for Enterprise Service Management System

LIVERPOOL JOHN MOORES UNIVERSITY

This public procurement record has 1 release in its history.

Tender

18 Sep 2024 at 13:14

Tender Notice
Summary of the contracting process

Liverpool John Moores University (LJMU) has initiated a procurement process to find a supplier for an Enterprise Service Management system, aiming to enhance service delivery for students, academics, and professional services teams. This tender, classified under the industry category of Enterprise resource planning software package, follows an open procedure and targets the procurement of goods. Interested parties have until 18th October 2024 to submit their bids, with the contract period spanning from 6th January 2025 to 5th January 2030. The project, valued at £20,000, is located in Liverpool (postal code L2 2QP) and is in the tender stage as of the latest update.

This tender presents significant opportunities for SMEs specialising in cloud-based service management solutions. The desired system must cater to a broad user base including over 400 current users and offer accessibility to staff, students, alumni, and external partners, thus fostering expansive business growth and long-term sustainability. Businesses adept in workflow automation, customer relationship management, and enhancing user experience within educational environments will find this tender particularly advantageous.

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Notice Information

Notice Title

Contract for Enterprise Service Management System

Notice Description

The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need. We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation. The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach. All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities. Additional information: Please register on https://in-tendhost.co.uk/ljmu/aspx/Home and download the documents from this site,

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-26018cd8-7d09-49cf-941a-b38d8df00865
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/be150283-dc07-4f04-be20-b39ec7519fff
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48451000 - Enterprise resource planning software package

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Sep 20241 years ago
Submission Deadline
18 Oct 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
6 Jan 2025 - 5 Jan 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LIVERPOOL JOHN MOORES UNIVERSITY
Contact Name
Procurement Services
Contact Email
purchaseorderqueries@ljmu.ac.uk
Contact Phone
Not specified

Buyer Location

Locality
LIVERPOOL
Postcode
L2 2QP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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